Agile Business Owner - Product Manager responsible for building business to technology relationships. Collaborated with Program Manager to develop 3+-year, $4M+ dollar program roadmap and project plan to life.Eliminated annual $8M cost from legacy B2B credit card-based transactions and transitioned over half ($1B USD) of annual cash application transactions to B2B payment applicationKey partner with Nike Technology teams on iPAID (Invoice Payments and Invoice Disputes) program spanning Nike.net//Manage//Invoices application, Disputes Management, Predictive Analytics, and Reporting Data capabilities.Core responsibilities included:• Global Accounts Receivable B2B Payment Application (Nike.net//Manage//Invoices)• Define and develop business requirements based on input for Sales, Customer Finance and select account partners.• Collaborate with UI/UX designers to create best in class experience.• Present to internal and external stakeholders (in-person, recorded and live video) on development process to validate application process and re-prioritize backlog features• Manage product backlog prioritization to bring highest value features to production • Create and distribute training materials (PowerPoints, QRGs, Camtasia videos) for internal and external users for distribution via email and Nike.net Help.• Liaison between Global Finance and Nike Technology partners• Collaborate on prioritization of Global Customer Finance technology projects.• Create, socialize and prioritize epics and features, including backlog refinement.• Participate in quarterly Agile Program Implement workshops spanning Nike Technology. • Actively participate in daily/weekly/quarterly ceremonies. • Define, develop and deploy Global Credit & Risk workflow tool.• Create SOP and training documentation. • Remote and in-person global training sessions. • Bug fix and continuous check and adjust app development to ensure business continuity.

Led Customer Finance portion of Global Finance FutureFi transformation program. Managed multiple projects spanning Credit & Risk, Collections and Cash Application.Earned Nike Lean certification and introduced mythologies to North America Customer Finance organization, enabling the elimination of waste and increasing team culture continuity.Planned and led Global Customer Finance 3C (Credit, Collections, and Cash) summit. Represent North America Customer Finance at quarterly North America Supply Chain summitsCore responsibilities included:Customer Finance FutureFi transformation:• Lead Global Customer Finance Credit and Risk Hub discovery workshops focused on standardizing processes and policies• Partner with Transition Management on executing plans for consolidation of credit and risk activities from 19 countries to 5 Geo hubs. • Create and distribute senior leadership updatesGlobal Customer Finance 3C Workshop:• Plan and facilitate transformation workshops to identify opportunities to standardize processes, systems, total account management and organizational constructs. • Create templates for Geo Hub submission and consolidate into organized assets for workshop attendees• Facilitate North America Customer Finance Leadership Culture Transformation WorkshopLean coaching:• Teach Lean methodology educational workshops • Lead workshops focused on process mapping, pain point identification, root cause analysis and mitigation strategies.• Champion successes via showcases, allowing teams to present successes and their Lean journeys.

Facilitated workshops of 8-200+ to bring insights into the intersection of ideas, concepts and cultures to foster collaboration and innovation. Chosen to co-present at Portland Apparel and Outdoor Association conference sponsored by the City of Portland on the subject of Diversity & Inclusion and the impact of Medici Effect on collaboration and innovation.Core responsibilities included:• Interview team leadership to gain insights into department dynamic goals• Customize workshop content based on team goals and time constraints

Managed newly established team of 9 analysts and specialists across 3 facilities. Defined, developed and implemented returns policy and SOPs bringing discipline to the wholesale return-to-stock process. Reduced controllable returns by $20M vs a target of $8M. Created frictionless returns process to facilitate a clean marketplace resulting in enhanced full-price sales.Nominated as part of team for Nike Maxim awards in Master the Fundamentals category for reduction of claims and returns.Core responsibilities included:• Define and implement policies for returns-to-stock process with Wholesale accounts, Sales, Customer Service, Distribution Centers and Customer Finance.• Create collaborative dynamics with Account Operations and Wholesale Accounts to make business ‘easier to do with’ and remove friction from the process.• Define and implement distribution center controls for policy enforcement and non-compliant returns with tolerances to remove friction in the partnership process, including credit-to-deduction reconciliation processes and tolerances.• Analyze and develop defective return allowances for strategic wholesale partners enabling quarterly accounts receivable reconciliations and enhanced wholesale partnerships while providing Product Integrity with valuable data for future product improvement.• Co-create internal application for returns submission and approval workflow from Sales to Finance maintaining quarterly and annual budgets.• Yearly goal setting, twice yearly formal employee reviews, and regular 1on1s.

Represented Order Management in the implementation of new supply chain vision. Collaborated with Demand Planning, Order Management, Demand Planning, Distribution Planning to ensure business continuity through transition from legacy ERP.Core responsibilities included:• Define and implement business requirements/rules for new SAP ERP system.• Develop legacy ERP conversion logic, testing and execution enabling business continuity.• Create user instruction documentation.• Facilitate international training workshops.• Define and support cutover and go-live.

Developed new National Launch Coordinator position. Created SOP for Order Management and DC launch execution. Informally led 2 facility launch coordinators. Coordinated new product launches with Sales, Order Management, 3 Distribution Centers, Demand Planning, Marketing, and Inbound/Outbound Logistics to deliver multiple seasonal products for on-time delivery execution. Core responsibilities included:• Develop and implement best practices for on-time delivery of launch products via multiple distribution centers. • Conduct product presentations to order management and distribution center stakeholders for seasonal execution plans.• Participate in seasonal product execution meetings. • Partner with Delivery Planning to provide visibility to other key seasonal products. Support Limited Edition product allocation processes.• Lead team tracking inbound containers and outbound orders for launch coverage.• Create and distribute launch roadmap and status reports.• Monitor and escalate launch violations to sales management.• Recommend, develop and test system upgrades enhancing order management efficiencies.• Coordinate logistics projects related to product deliveries and product integrity issues.

Served wholesale customers through exceptional service.Core responsibilities included:• Professionally answer calls from wholesale partners looking to place orders.• Identify opportunities to improve order management and distribution planning processes through data analysis.