Victor Cedeno Email & Phone Number

Raleigh, Nc, Us

United States

Raleigh-Durham, North Carolina Area

Desktop Support L2 / Windows 7 migration TechMigrated over 17,000 users to Windows 7 in the AmericasWorked with Credit Suisse Branches on Windows 7 infrastructure readinessProvide Windows 7 trainings work stream for Americas regionsSupport over 10,000 users in the New York campusProvide day one support for trade floor users that were migrated to Windows 7Confirm trade floor application readiness for Windows 7Worked on Macintosh remote capability program Provide user account administration using Active directoryTeam lead for the day one group to resolve all issuesSupport users remotely in India and Brazil using remote softwareHeld Online training session for Windows 7 and Office 2010 readiness

Responsible for trade floor support for Debt/ Equity departments such as Foreign Exchange, Treasury, Capital markets, SIGG, Cash Desk, Fixed income, and MortgagesLiaisons with the Equity team to ensure Fidessa feeds are coming through Working with the virtual workstation team on rolling out and testing trading applicationsResponsible for the installation and configuration of BloombergWork with Market data to trouble Reuters cobra Xtra and Reuters Dealing station issuesConfigure and distribute traders BlackberriesReport to the business managers all ongoing issues with their respective departmentsReplace and configure all new hardware Receive all software request and push the software via MPERemote to home users having issues using DamewareGo to ATF for quarterly checkup and software upgrades on the disaster recovery PC’sAssist with weekend moves Working on the virtual machine projectBeta testing Office 2007 in development environmentWorking with the developers on Vista projectRolling out Bloomberg on Blackberry Responsible for training all new interns, and system administrators for the trade floorDocument any market data outages for management

Lead technician for Legal and Compliance departmentSupport over 10,000 users in the New York campusSupport Operations and FID trade floorTroubleshoot all Bloomberg and Cobra Xtra 3000 issuesAssist with weekend network projects and upgradesProvide technical support for remote users on LAN connection and wirelessTrack all incoming calls on Remedy systemTroubleshoot all PDA’s, e.g Blackberries and Palm Pilots hardware and software issuesUpdate troubleshooting manualWorked on the Google IPO support desk Perform data migrations and Active Directory management adding, permission users, group memberships, resetting passwords, unlocking accounts and login script settings

Provide 100% Phone Support to over 1 million users on the Optimum Online Service.Received 85-100 calls per-day.Troubleshoot issues for Windows 98/NT/2000/XP.Troubleshoot, Configure, and train users with various email applications e.g. Outlook, Outlook Express, Eudora, and Lotus Notes Walk users through proper hardware installation of the Optimum online Track all calls and errors on Remedy

Established Disaster Recovery Procedure; Logged into theater kiosk using LapLink Responsible For Help Desk Support For Over 200 Nodes And Stand Alone End Users; Maintained Web Server, Checking For File Errors;