Victor Melo Email & Phone Number

Rio De Janeiro, Rj, Br

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

São Paulo E Região, Brasil

Responsible for consulting initiatives, migrations and operations in public and private Cloud for all Everis customers in Brazil. Coordination of partnerships in innovative projects with the main public cloud providers (Azure, GCP, AWS and OCI).

Rio De Janeiro E Região, Brasil

- Delivery Head of IT Operations and Outsourcing for the Telecommunications, Utilities, Manufacturing and Health industries throughout Brazil;- Management of 40MM / year P&L of Infrastructure operations and Application support;- Management of multidisciplinary teams, with 500 professionals in the structure;- Leader of the relationship with 25 national and global clients, such as TIM, Claro, Vale, Ipiranga and Mosaic;- Definition of business strategy and direct negotiation of new contracts and renewals of IT services and products;- Planning and execution of Upselling and Cross Selling actions in the base clients;- Management of infrastructure operations and orchestration of public and private cloud environments;- Leadership in global End User services with trilingual customer service, with automated IVR solutions and self-service cognitive systems;- Acting with partners and manufacturers such as AWS, Google, Microsoft and Cisco;

Rio De Janeiro

- Management of Outsourcing operations in Infrastructure Managed Services and End User services for clients from all industry sectors in Rio de Janeiro and Minas Gerais region;- Management of 24x7 infrastructure and data center operations, including planning, deployment and support of networks, storage, physical and virtual servers, databases, security and backup;- Execution of Service Level, Capacity Planning, Availability, Security, Service Continuity and Supplier Management processes;- Creation and management of 24x7 operating rooms (NOC / SOC), using monitoring tools such as Zabbix and CA UIM;- Leadership of second and third levels support teams in solutions from manufacturers and platforms such as Microsoft, Unix, Linux, Citrix, VMWare, CA, SAP, Oracle, Veritas, BMC and Cisco;- Leadership of implementation and operation teams in End User services, using ITSM tools such as Remedy, CA Service Desk and Service Now;- Management of contractual indicators of Service Desk and their respective SLAs, as well as compliance with ITIL and Cobit processes, integrating the operational processes of Incidents, Events, Requisition, Problems and Changes;- Contract execution, P&L management and leadership of operations teams with clients such as Embratel, Brazilian Navy, BNDES, MPRJ, INCA, Invepar, Super Via, Dufry, ONS, Modec, FIAT, Sefaz MG, Siniat, CVM, ANS, Petrobras, Ipiranga, Bodytech, Laboratórios BBraun, Light and ANP;- Management of high complexity projects, considering the objectives and resources, with strong monitoring of scope, costs, schedule, quality, risks and communication to customers;- Leadership in systems development and support teams, using best market practices like Agile and SCRUN methodologies.

Rio De Janeiro E Região, Brasil

- Responsible for Infrastructure and End User managed services for Oil & Gas, Energy and Regulatory Agency customers in RJ;- Technical leadership of implementation, operation and support of infrastructure environments, telecommunications and data centers support teams;- Management of Service Desk and Field teams, using tools such as CA Service Desk, Remedy and Service Now, in 24x7 operations and nationwide coverage;- Responsible for the presentation of contractual indicators such as availability of environments and quality of service;- Responsible for contract execution and P&L management of operations with clients like Petrobras, BR Distribuidora, Ipiranga, Ancine, Souza Cruz, Light and ANP;- Project management of new contracts, controlling time, costs, hiring partners and the selection of new employees;- Pre-sales actions such as the design of technical solutions and pricing support for new contracts.

Rio De Janeiro E Região, Brasil

- Management of Service Desk and support teams for 4,000 tickets / month using Remedy;- Coordination the team of 20 analysts and specialists for second and third levels support to Microsoft and Unix servers, SQL database and access management for 120,000 users;- Coordination of Petrobras Operation for virtualization using Citrix technology. Environment with 30,000 concurrent users and 900 virtualized different applications;- Leadership of the technical team responsible for the creation and support of Citrix server farms runing the SAP ERP implementation project at Petrobras and its subsidiaries;- Financial and time management in the implementation of new technological environments. Presentation of indicators of environment availability and speed and quality of service for Tata's executive body and Petrobras's management leadership;- Leadership in the development of systems for monitoring and measuring server and database availability;- Deployment and support of virtualized servers on VMWare platform.

Rio De Janeiro E Região, Brasil

- Telecommunications network management (Cisco and 3COM) for interconnection of 12 offices throughout Brazil;- Administration of Windows and Novell servers, managing 1,200 users and supporting backup routines, system update and security procedures;- Technical leadership of application virtualization project using Citrix technology for remote access and centralization of administration and support;- Email management in Lotus Notes platform;- Microinformatics support for VIP users;- Planning and execution of server infrastructure standardization in all company sites;

Professional Skills For International Business

Principled And Persuasive Negotiator

Master Of Business Administration (Mba), Business Administration And Management, General

Master Of Business Administration (Mba), Telecommunications Management

University, Information Technology (Network Management)

University, Mechanical Engineering