As lead help desk technician, my role encompassed a wide range of technical skills that are used for day to day operations. I am efficient in Active Directory, Microsoft Exchange, Windows XP, 7, 8, Office Suite, data analysis, email clients, Windows Remote Desktop. I assist in access to Virtual Private Networks and perform diagnostics of system issues. I document help desk tickets/resolutions. On a daily basis, monitor network operations and work with internet service providers to resolve potential outages and intermittent issues. Lead in client setups i.e. domain access, VoIP systems, LAN and WAN connectivity, network drives, email accounts, network printing, fax to email and scan to folder. Execute daily backups via Symantec Backup Exec. Accomplishments: - Maintain a highly efficient network for over 80+ users for Lifestyles Unlimited, Inc. - Technical projects that improved business functionality for multiple clients. -Email migration - Achieve compliance by testing communication systems.

As a Texas Works Advisor, I interviewed applicants and determined eligibility for qualification of state benefits. I work directly for the Supplemental Nutrition Assistance Program (SNAP) and Medicaid programs directed through the Health and Human Services Commission. I am also experienced in troubleshooting client eligibility and case reading to verify the State policy has been implemented with each case authorized. Identified and assessed client and family needs and evaluated, coordinated and ensures necessary services are provided. I built rapport with clients and assisted them in understanding policy and procedures. Providing cover in the absence of other managerial colleagues.Accomplishments:- Prepared diagnostic studies, collecting, interpreting and evaluating factual information reflecting developmental and circumstantial factors for caseload.-Continuously implement and monitor plans, professional decisions and recommendations that have a pronounced effect on the assigned cases involving both individuals and families. -Effective communication with the ability to interact with people or groups at diverse levels of management responsibility to report on program progress.

Ensured this multi-million dollar operation was fully staffed and sales were consistently executed. Maintained over all business operations from human resources, budgeting and payroll to stock, purchasing and employee recognition. My main focus was to ensure clients had the best shopping experience and to motivate them to become part of the Gap Card holder family. Distinguished cash handling and credit processing experience. Accomplishments- # 1 store in the district on multiple occasions in sales, comp and units per transaction.- Lead and facilitated in numerous floor sets, remodeling and store reconstruction.- Expert in product knowledge and employee development.