- Important experience as member of the Customer Service team at Toronto Pearson airport that handles scheduled daily flights for Etihad Airways (Toronto YYZ to Abu Dhabi AUH), Aero Mexico (Toronto YYZ to Mexico City MEX), advanced knowledge of both SABRE and Amadeus online aviation systems, and servicing passengers with restricted mobility for other international airlines - Excellent customer service by greeting passengers, verifying their personal travel documentation (passports and visas), providing special assistance (wheelchair/special meals), handling customer’s inquiries and complaints regarding upgrades, seating, rebooking, delays and cancellations - Important understanding of airport security response procedures regarding unattended items within the airport’s facilities, immigration procedures with CBSA, CATSA’s guidelines for the passenger’s security screening and its baggage, dangerous goods established by IATA, respecting door’s security access for passengers and employees, familiar with terminal layout at Toronto Pearson- Served on different important roles such as Gate Control being in charge of flight documentation and boarding procedures, Arrival Agent for incoming flights by providing the necessary guidance through customs, immigration and any baggage inquiries, Boarding Agent by reviewing each passenger's boarding pass and passport for their respective flight, among other roles

- Strong experience handling mechanical tools/equipment such as walk-on mowers, handheld trimmers, backpack leaf blowers and golf carts to ensure the proper maintenance, cleanliness of the golf course, social areas, and organizing all the different tools, fertilizer bags, wood pallets and related products in the warehouse storage area - Important ability to work collaboratively with high attention to detail, in a fast-paced environment under a time limit assignment while respecting safety standards and good conduct manners - Effective performance of physical activities such as lifting and pushing objects over 50lbs continuously, shoveling sand and dirt, walking, standing, and bending for extended periods of time under different weather conditions such as sunny, windy, rainy, and cold environments

- Reviewed 35 applications per day (on average) for personal/auto loans by analyzing each customer’s financial situation through validating important documents such as income paystubs, bank statements, credit reports, personal IDs, notice of assessment, T4, CPP/OAS statements, disability statements, among others.- Provided written and verbal explanations to branch managers and customer service representatives regarding the process, analysis, and final decision-making for each loan application- Proven high integrity and sound judgment to maintain confidential information and manage high volume of financial transactions with strong accuracy, attention to detail and on a timely manner- Reported fraudulent documents to the appropriate internal departments which resulted in ninety-two thousand dollars (92,000 $) of savings by avoiding loans with high default risk

Collaborated in the Innovation Accelerator Program as a team member and performed effectively in the research, analysis, and development of a marketing campaign for a new non-profit organization dedicated to online and in-home care services for senior residents in the Grand Toronto Area, in partnership with Sheridan College