Victor M. Email & Phone Number

Newark, Ca, Us

Newark, California, Us

San Mateo, Ca, Us

San Jose, Ca, Us

Austin, Texas, Us

- network expansion for first tesla owned factory. Managing vendors, setup and installation of network infrastructure.-implements initial security controls for Saas providers implemented Endpoint security standards for all managed devices and supported Operating sysems-Project management and implementation on various projects-Remote Office development, setup, and logistics, which included travel to design studio for IT infrastructure go live.-AD administration, Onboarding and offboarding.-Created dev environment supporting 24/7 uptime-standardized endpoint management for xp/windows 7/ OSX -Lead IT new hire orientation, providing day one security and operational guidance- business continuity planning / Enterprise resource planning team member. focus on IT Assets and infrastructure -Defined Mobile device management standards for corporate devices-Saas Admin WebEx, Leap file, Arena, and other web based applications-Audio video setup for large audiences across multiple locations

San Jose, Ca, Us

PC desktop/laptop support for faculty and staff year roundLead Apple desktop/laptop support for faculty and staff year roundPrinter repair/maintenance for all Printers on three campuses Created Images for Mac and PC that was used by faculty and students participating in the laptop program.Troubleshooting Cisco VoIP phones client side when there were issues that couldn’t be solved remotelyImplementing student helpdesk procedures which lead to having a full time staff servicing the Middle school campus Patching network connections/checking connectivity Software support of various site licenses which involved tracking and maintaining a database Email support thru exchange/entourageSetup and support of various labs for student use.Trouble shooting network connectivity and security server admin dutiesPurchasing Setup and support of computers/network at special events off site

Handled all IT support needs including networking, troubleshooting, and acquisition of new equipment. Trained the management to utilize tools they already had and to improve productivityManaged office tasks including purchasing, shipping & receiving, deliveries, and accounts payable and receivable. Also trained in manufacturing process.

Served as the in-store and in-home computer technician where I would diagnose and repair common and complicated computer problems including hardware and software related issues in a quick and efficient manner. Kept driver and customer logs to document traceability and encourage customer loyalty.Enabled myself to be self-motivated while being goal-driven to standards set by corporate and exceeding those expectations.Developed great interpersonal communication skills as well as important customer service experience which I can implement to every aspect of life and any career choice