I have worked in the Retail and Banking industry for 15 years, gaining along the way skills helping me deal with customer satisfaction and engagement, giving brand awareness training, planning, coordinating and ultimately gaining experience in initiatives for continuous improvement and customer retention while managing large and small teams. During my retail career, I’ve honed my technical knowledge to up-sell renowned brands and their value. I also gained extensive experience in visual merchandising marketing strategies to help increase impulse purchases and overall sales. Being resourceful and highly resilient has helped me through multiple challenges across different mandates, which include Brand Ambassador, Subject Matter Expert and Continuous Process Improvement Controller.Product Specialist for Google G SuiteSustained 30 accounts in a wholesale portfolioManaged a team from 5 to 35 part-time and full-time employeesFluent in Microsoft Office Suite (Excel, Powerpoint, SharePoint, Word)Brand Ambassador for Tennis related Brands (Asics, Babolat, Head, Wilson, Yonex)Creating and managing an event planning team and leading customer acquisition and retention (Bar, Club, Restaurants & Corporate)