Senior Program Manager with 20+ Years Successfully Managing Microsoft Premier Enterprise Multi-Disciplinary Projects• Project Management Professional (PMP), Certified ScrumMaster (CSM) and Six Sigma Black Belt certifications• Over 20 years at Microsoft aided the successful release of over 150 Microsoft software products and services• Managed per SLA 25 top Microsoft Premier customers O365 Identity MFA on-boarding, end-to-end delivery• Increased overall Microsoft Lab Patch Security Compliance worldwide over 15% • Improved net satisfaction (NSAT) score by 35% for ~45k internal Microsoft employees in EMEA, Asia, and Japan • Enriched Office 365 Microsoft Premier customers experience and satisfaction through on schedule deployments• Effectually managed, led, minimized risk, and drove quality into projects large and small throughout their lifecycle• Successfully managed scope, schedule, cost, and risk across geographical and cross functional boundaries• Effectively managed globalization, localization scheduling, change, and international workforces• As Microsoft Hiring Manager, screened, scheduled, interviewed, and hired internal and external candidates• Managed Microsoft Engineers (full time and contractors), SQL and, MSN Software Test Lab servers and computers• Consulted, evaluated, trained, and implemented technology (hardware and software) that fundamentally improved the day-to-day operations and enhanced security for Microsoft Customers and Microsoft Employees• Teams worked on at Microsoft include O365, Windows, Exchange, SQL, MSN, Bing, SharePoint Online, and XboxVolunteer Services - • United States Civil Air Patrol – First Lieutenant – Pilot• Pet Partners® Therapy Animal Program – Registered Therapy Animal Team ID#95033
Listed skills include Sharepoint, Pmp, Program Management, Software Project Management, and 53 others.