I help parents guide their children to be confident and happier in their self-selected careers ensuring financial sustainability.

• Establishing streamlined product development and roadmap processes from scratch, enabling the startup to collaborate with developers and designers to define the product roadmap and strategy to reduce delays while maintaining product quality and cost efficiency.• Pioneering the development and implementation of a robust product feedback management system, consolidating technology trends, competitive landscape, and customer input from multiple channels to increase in customer feedback utilization for product improvements.• Facilitating the Go-To-Market launch process with sales (public relations), marketing communications, and client experience to produce enablement plans to reduce time to market.• Implementing data analytics tools to collect and analyze user data, allowing for data-driven decision-making that lead to increased conversion rates and customer retention for target audience.

• Led development of a new product area for educators, prioritizing accessibility, by implementing clear color schemes, alt text descriptions, and screen-reader compatibility, resulting in a 10-15% increase in student interventions. • Identified gaps in the core product, developing revenue-retaining features (e.g. accessibility for specific user groups) that boosted user adoption by ~10% and preserved $2M+ in annual recurring revenue. • Reduced engineering support costs (~10%) by creating client-facing configuration and integration tools, streamlining tasks typically handled by engineers and support teams.

•Optimized B2B data integration strategy and product lifecycle for Panorama's Student Success Product, reducing daily integration time by 95% across clients, benefiting over 9 million students. • Led complex data integrations, user permissions, and rollout strategy for 900+ districts, 7 state agencies, and 11,500 schools, resulting in a 20% increase in user engagement. • Drove $3.5M+ serviceable available market growth through competitive analysis, OKR-based strategy, and customer feedback-driven product development and go-to-market planning.

• Provide Fortune 500 company clients in-depth picture of the political, socioeconomic, and industry landscape, and reveal key issues and pain points for local communities of San José.• Shape corporate partnership strategy by identifying key stakeholders of San José and facilitating focus groups that include activists, officials, policy experts, and journalists.

• Led successful go-to-market launch and marketing plan of the Rally Analytics Platform, a platform focused on reducing COVID-19 learning loss. Resulted in a 10% increase in upsells to target markets.• Managed usability testing to validate a student and family-facing report accessibility rating (e.g. discoverability, usability, understandability), resulting in a 20% adoption rate increase. • Developed data analytics products promoting racial equity, student-to-adult relationships, and data-driven decision-making. Achieved over 90% adoption within 2 quarters for pilot customers.• Boosted Monthly Active Users (MAU) by 5-10% through user interviews, feature prioritization, and the creation of marketing assets to enhance platform accessibility and usage.

• Evaluate and develop community engagement strategies to inform policy and product implementation for public/private/non-profit organizations• Lead the product development of data analytics dashboards that measure the objective, key results, and activities to inform progress monitoring and goal setting• Produce data analytic models, recommendations, and reports that inform policy implementation & decision making.• Developed the product life cycle and overall product strategy in cybersecurity with executive leadership and engineers, enabling the secure implementation of technology (e.g. broadband networks, data analytics, etc.) across 6,000+ employees and 1M+ city residents.• Improved implementation strategy of product releases (e.g. reduced time, cost mitigation) including Multi-Factor Authentication and Virtual Security Operations Center by facilitating retrospective sessions across departments and motivating engineers about the broader product vision.Clients Include (not limited to):• San Francisco Planning Department• City of San Jose, Work2Future, Office of Economic Development• City of San Jose, IT Department• The Silicon Valley Organization (Chamber of Commerce)• Ichor Strategies / Fortune 500 Company• Riverside County, Department of Public Social Services / Office of Public Guardian

• Instruct the “Getting into Graduate School” (GiGS) course that encourages and prepares 50 undergraduate UC Berkeley students to select, apply, and enroll in graduate school.• Hired and trained 25 graduate mentors who assist undergraduate students regarding their graduate admissions.• Create lesson plans, hold one-on-one office hours, and facilitate activities that fosters undergraduate students’ learning.

• Produced a data dashboard through Tableau illustrating live SFUSD data on student achievement, attendance and behavior disaggregated by ethnicity and school sites.• Formulated a results-based accountability framework model to assist the AAALI department’s strategies in becoming data-driven and measureable.• Developed Community Based Organization (CBO) criteria that evaluate a CBO’s effectiveness in developing African American students’ college and career readiness skills.• Conducted school site visits and focus groups to learn from teachers, parents, students, and school site staff about issues impacting African American’s educational experiences.

• Drafted a Local Action Plan with community, district and city leaders to discuss the City of San Francisco’s plan to develop a cradle-to-career pipeline for African American youth.• Analyzed San Francisco’s quantitative and qualitative data on healthy births, literacy proficiency, self-sufficiency and incarceration to highlight systemic issues impacting African American and Latino communities.• Designed the African American Achievement Plan and Village Roundtable Pilot—an integrated case management process that would assemble a village of educators, service providers, and peers to support, nurture and evolve a student’s individual passion that relate to their academic and social emotional growth.• Oversaw the implementation of the African American Postsecondary Pathways—a task force composed of city, district, faith based organization, community based organization leaders to develop a pathway for African American high school students to graduate college and attain a meaningful career.

• Expanded cross-cultural collaboration, academic resources and advocacy opportunities to Asian Pacific American (APA) students.• Collaborated with co-interns to program our annual Asian Pacific Islander Issues Conference bringing more than 300 students together to hold workshops and discussions on relevant APA issues. • Served as a liaison to the Vice Chancellor of Equity & Inclusion in addressing APA student organization concerns about administration, campus life and multicultural issues.• Facilitated campus-wide dialogue on #BlackLivesMatter (BLM), #Asians4BlackLives and anti-blackness to educate Asian American students about the BLM movement and foster cross-racial solidarity.

• Enhanced a national campaign to pass All Students Count Act—a federal legislative bill (H.R. 5343) that would disaggregate data of annual report cards by the K-12 State Departments of Education to better reflect US demographics by using the US Census data.• Developed a toolkit and webinar for students and non-profit organizations to learn about the ASC campaign and how to get involved.• Organized a body of student organizers to develop strategies for the ASC campaign through social media and grassroots organizing.

Served as an admissions outreach specialist through the REACH! Asian Pacific Islander Recruitment and Retention Center outreach coordinator and associate director of retention.