Victor Pitts Email & Phone Number

Raleigh, NC, US

IFS ERP consulting for end-to-end implementation of IFS platform, performance tuning, and optimization.

London, London, GB

• Responsible for delivery of future state business processes through IFS ERP solution for this multinational manufacturing company
• Primary responsibility as the global process lead for Manufacturing, Supply Chain, Engineering, Parts Data Management, Document Management, Quality Control Plans, and Project Management
• Liaise with business stakeholders for requirements elicitation, solution development, data migration from SAP, data cleansing, interface testing, user acceptance testing, and training.

• Provide consultative guidance to businesses looking to grow sales online.
• Provide competition analysis reports and SWOT analysis of client’s business.
• Develop training curriculum necessary for businesses to prepare their team to transition to a new software/platform/process

• Responsible for delivery of future state business processes
• Performed needs analysis for new products and programs
• Created business cases for new products and programs
• Performed business process modeling to document all relevant processes before and after the new program was launched
• Worked with Sales channel to grow revenue while documenting efficiencies of new program

Melbourne, Vic, AU

Charged with the development of an innovative online premium domain name marketplace. Collaborated with stakeholders and internal developers to create requirements, design specifications, and definition of a product roadmap. Worked with staff on User Acceptance Testing and managed project till GoLive. Managed Sales and Platform Operations for 24 months.

Palm Beach Gardens, Florida, US

• Gather information on contractual obligations to clients, business partners, and regulatory bodies to define this newly launched business’s initial policies and procedures. Created technical user documentation for.
• Utilizing policy & procedures created baseline customer service responsibilities and processes, implemented Oracle RightNow CRM for both customer service and compliance management, and then hired and trained staff to.

Boca Raton, Florida, US

Host of the DomainMasters podcast program. Weekly episodes of Domain Masters were aired on Webmasterradio.fm from 2004 till 2013. Provided topical coverage of news and events in the domain industry. Archives of show at http://www2.webmasterradio.fm/domain-masters and in iTunes.

Cincinnati, OH, US

• Utilized data mining & analysis of competitive landscape for company’s existing and yet-to-be-developed services. Gather information on current processes, capabilities, and challenges. Created business cases and.

Miami, Florida, US

• Recruited, trained, and managed sales and support teams and managed associated CRM platforms, while being responsible for company’s revenue goals, customer relationships, and industry reputation.
• Implemented Microsoft Parature (CRM) system for customer service, resulting in a reduction of the average support ticket backlog of 3 days to less than 8 hours. Created KPI Dashboard and KPI Scorecard for reporting to.
• Implemented Salesforce CRM for Sales Leads & Opportunities, also with KPI Dashboard monitoring.

• Owned and operated one of the first e-commerce website development companies in Florida. Project managed team of Programmers, SQL Database Developers, Front-End Developers, Graphic Artist, and Quality Assurance.
• Chosen by BellSouth as the first website development company to be “Authorized eBusiness Partner” in Florida, because of my company's commitment to professionalism, quality and high rating in customer satisfaction.
• Collaborated with Gateway Computer to write a “Getting Started on the Web” whitepaper to be included with every Gateway computer sold between 1997 and 1999.
• “Small-Business Person of the Year” awarded by the Sunrise Chamber of Commerce
• “Superstar Business Leader” awarded by Sunrise Chamber of Commerce

Chicago, Illinois, US

Sales and Sales Management roles in later half of my time at Motorola, after starting my career as an Applications Engineer. Worked major telco accounts such as BellSouth, AT&T, GTE, and Sprint. and had significant role as an Application Engineer designing communication solutions for IBM, Visa, Siemens, FPL, Burger King, and Pillsbury.

Bachelor'S Degree In Business Administration, Major In Management Of Information Systems

Associate Of Arts Degree, Computer Science

Professional Development, Strategic Sales, Advance Negotiations, Advance Presentations, Six Sigma, Technical Writing