- Responsible for overseeing and defining the best execution strategies to make sure cloud services are always delivered to exceed client’s expectations. - Define and implement the standard delivery process for the cloud services offerings, establish a quality control management system in the cloud services practice, track and report on all active engagements to the operations board, implement a continuous improvement process that will optimize every aspect of the cloud service delivery. - Manage cloud services team, establish a metric for the team demand, maximize the team utilization, plan and define assignments, define the team profiles and interview and select new team members in collaboration with the team, establish and track training roadmap for the Cloud Services team.

- Day to day administration of Windows environment, routine maintenance of Windows Servers, diagnostics and solve problems in Windows environment, - Involved in different projects with clients in Mexico & United States including email systems migrations from Exchange 2007/2010 to Office 365 (cutover, stage migrations and hybrid environments) in all the lifecycle of a project, including the elaboration of the project plan, daily tasks, post migration tasks and support- Microsoft Azure implementations and virtual machines migrations, documentation elaboration.

- Day to day administration of windows environment, routine maintenance of Windows Servers, troubleshooting, diagnostics and solve problems in windows environment, - Responsible for the antivirus administration (Trend Micro), responsible for the Windows servers patching process using Shavlik and BladeLogic deployment tools administration.- Handle ticket requests based in ITIL v3 procedures

- Email organizations migration from Microsoft Exchange 2003/2007 to Microsoft Exchange 2010. - Active Directory migrations from Windows Server 2003 to Windows Server 2008 using Quest migration manager 8.7.- Internal email administration. - Technical support to users in the company.

- QA's team leader for a project regarding application packaging, testing applications, reports, root-cause analysis, create and develop virtual machines, grant permissions.

- Implementation and administration of Microsoft 2003 Domain and Microsoft Exchange 2007.- Administration of Siemens and Avaya PBX, backup implementation, VoIP telephones, ERP administration, proxy server administration, VPN monitoring.- Investments analysis, budget management and relationship with suppliers,

- First level technical support, antivirus administration, Avaya PBX configuration and administration.- Creation of e-mail accounts (Exchange 2007), hardware and software and inventories, relationship with suppliers,