Victor Prata Email & Phone Number

Porto, Portugal

Dubai, Uae

• Responsible for establishing the company's B2B support unit, along with its processes, documentation and CRM;• Managed an average of 30 accounts per year and ensured clients received adequate support;• Oversaw technical teams (5+) to bring resolution within agreed SLA conditions;• Resolved escalated customer service issues;• Established and maintained good rapport with customers and vendors alike;• Monitored routine health checks and subsequent reports;• Reviewed root… Show more • Responsible for establishing the company's B2B support unit, along with its processes, documentation and CRM;• Managed an average of 30 accounts per year and ensured clients received adequate support;• Oversaw technical teams (5+) to bring resolution within agreed SLA conditions;• Resolved escalated customer service issues;• Established and maintained good rapport with customers and vendors alike;• Monitored routine health checks and subsequent reports;• Reviewed root cause analysis (RCA) reports;• Reported on customer retention, support usage, efficiency and compliance. Show less

Dubai, Uae

Dubai, Uae

• Oversaw the implementation, migration and support of IT archiving & backup solutions (15,000+ users); • Managed projects which required close planning and coordination with IT departments in government and large organisations;• Delivered large-scale IT projects of high quality, within budget and on time.

Gaia, Portugal

• Built several customer websites with HTML / CSS / JavaScript;• Maintained customer website back-ends with PHP / MySQL.

Computing (Information Management)

Computer Engineering

Computer And Information Sciences