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Victor Prata Email & Phone Number

IT Service Manager | SLA | Support | Escalation | ITIL at FARFETCH
Location: Portugal, Portugal, Portugal 5 work roles 3 schools
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Current company
Role
IT Service Manager | SLA | Support | Escalation | ITIL
Location
Portugal, Portugal, Portugal
Company size

Who is Victor Prata? Overview

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Quick answer

Victor Prata is listed as IT Service Manager | SLA | Support | Escalation | ITIL at FARFETCH, a company with 4295 employees, based in Portugal, Portugal, Portugal. AeroLeads shows a matched LinkedIn profile for Victor Prata.

Victor Prata previously worked as Service Manager at Farfetch and Technical Support Manager at Esolutions Data Management. Victor Prata holds Computing (Information Management) from Arden University.

Company email context

Email format at FARFETCH

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FARFETCH

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Profile bio

About Victor Prata

Victor Prata is a IT Service Manager | SLA | Support | Escalation | ITIL at FARFETCH. He possess expertise in support services management, cascading style sheets.

Listed skills include Support Services Management and Cascading Style Sheets.

Current workplace

Victor Prata's current company

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FARFETCH
Farfetch
IT Service Manager | SLA | Support | Escalation | ITIL
london, london, united kingdom
Website
Employees
4295
AeroLeads page
5 roles

Victor Prata work experience

A career timeline built from the work history available for this profile.

Service Manager

Current

Porto, Portugal

Nov 2021 - Present

Technical Support Manager

Dubai, UAE

  • Responsible for establishing the company's B2B support unit, along with its processes, documentation and CRM;
  • Managed an average of 30 accounts per year and ensured clients received adequate support;
  • Oversaw technical teams (5+) to bring resolution within agreed SLA conditions;
  • Resolved escalated customer service issues;
  • Established and maintained good rapport with customers and vendors alike;
  • Monitored routine health checks and subsequent reports;
Mar 2016 - Aug 2020

Technical Support Manager

Netcure Middle East

Dubai, UAE

Sep 2013 - Feb 2016

Technical Consultant

Netcure Middle East

Dubai, UAE

  • Oversaw the implementation, migration and support of IT archiving & backup solutions (15,000+ users);
  • Managed projects which required close planning and coordination with IT departments in government and large organisations;
  • Delivered large-scale IT projects of high quality, within budget and on time.
Mar 2012 - Aug 2013

Front-End Web Developer

Daydream.Pt

Gaia, Portugal

  • Built several customer websites with HTML / CSS / JavaScript;
  • Maintained customer website back-ends with PHP / MySQL.
May 2009 - Nov 2010
Team & coworkers

Colleagues at FARFETCH

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3 education records

Victor Prata education

Computer And Information Sciences

Escola Profissional Do Infante
FAQ

Frequently asked questions about Victor Prata

Quick answers generated from the profile data available on this page.

What company does Victor Prata work for?

Victor Prata works for FARFETCH.

What is Victor Prata's role at FARFETCH?

Victor Prata is listed as IT Service Manager | SLA | Support | Escalation | ITIL at FARFETCH.

Where is Victor Prata based?

Victor Prata is based in Portugal, Portugal, Portugal while working with FARFETCH.

What companies has Victor Prata worked for?

Victor Prata has worked for Farfetch, Esolutions Data Management, Netcure Middle East, and Daydream.Pt.

Who are Victor Prata's colleagues at FARFETCH?

Victor Prata's colleagues at FARFETCH include Veronica Esposito, Alice Lane, Paulo Ribeiro, Inês Pignatelli, and Satoko Sekiyama.

How can I contact Victor Prata?

You can use AeroLeads to view verified contact signals for Victor Prata at FARFETCH, including work email, phone, and LinkedIn data when available.

What schools did Victor Prata attend?

Victor Prata holds Computing (Information Management) from Arden University.

What skills is Victor Prata known for?

Victor Prata is listed with skills including Support Services Management and Cascading Style Sheets.

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