Victor Tey Email & Phone Number

Sydney, Nsw, Au

Sydney Nsw, Australia

- Overseeing the national order management process for the Back-to-School program.- Documenting feedback and business requirements from relevant stakeholders to drive continuous improvement to Back-to-School processes and applications.- Providing support and training for the Back-to-School program and related applications.- Administration of the Back-to-School applications and maintaining up-to-date user guides.- Creating instructional manuals and Visio workflow diagrams to… Show more - Overseeing the national order management process for the Back-to-School program.- Documenting feedback and business requirements from relevant stakeholders to drive continuous improvement to Back-to-School processes and applications.- Providing support and training for the Back-to-School program and related applications.- Administration of the Back-to-School applications and maintaining up-to-date user guides.- Creating instructional manuals and Visio workflow diagrams to document team tasks and processes.Major Achievements- Created a suite of reports used by sales, support, merchandising, supply chain, operations, and transport to monitor the progress of Back-to-School orders during the season.- Developed a Smartsheet process to automate Back-to-School multipoint delivery bookings for the sales, support, and transport teams.- Developed a Smartsheet process to automate Back-to-School account creations for the sales, support, implementation, accounts receivable, and billing teams.- Designed and developed an internal SharePoint website that is used as the knowledge base for the Back-to-School program.- Streamlined the Back-to-School operations process by driving improvements to the stock-reservation configuration and short-pick process. Show less

Sydney Nsw, Australia

- Providing high-level sales support to the National Account Managers team.- Resolving customer escalations from key procurement contacts.- Management of customer accounts, contract pricing, electronic catalogues, and stationery cabinets.Major Achievements- Coordinated the implementation of the technology peripherals contract for PricewaterhouseCoopers. This required setting up the B2B catalogue and collaborating with the supply chain teams to ensure accurate stock… Show more - Providing high-level sales support to the National Account Managers team.- Resolving customer escalations from key procurement contacts.- Management of customer accounts, contract pricing, electronic catalogues, and stationery cabinets.Major Achievements- Coordinated the implementation of the technology peripherals contract for PricewaterhouseCoopers. This required setting up the B2B catalogue and collaborating with the supply chain teams to ensure accurate stock forecasting.- Streamlined Westpac’s electronic catalogues by removing redundant options and consolidated the contract pricing for office products to a single list. Show less

Sydney Nsw, Australia

- Responding to general customer and internal enquiries via phone and email.- Managing the email inbox for all custom stamp orders and enquiries.Major Achievements- Standardised and corrected the material codes for the entire custom stamps range.- Revised and refreshed the Westpac custom stamps catalogue.

2011 - Owned and operated a street food stall in Monterrey NL, Mexico.2010 - Computer retail sales in Phoenix AZ, USA.2009 - Hospitality and community basketball refereeing in Perth WA, Australia.