Was point of contact between the customer and QHL● Oversee the day to day operation of unload and load floor loaded freight containers.● Supervises and coordinates unloading of inbound shipments with the highest possible levels of productivity.● Responsible for daily scheduling of up to 20 employees● Tracking and reporting of labor hours● Assisting the floor as an associate resource, training associates and verifying SOP compliance● Ensuring successful area performance, through tracking, reporting and feedback of associate performance

Manage party supply rental store along with it's 8 employees. Deliverer the party equipment in orderly fashion. Set up all supplies from chairs, tables, inflatables, canopies, popcorn machines and etc. The customer then signs a waiver that relinquishes responsibility on our behalf. The supplies are then retrieved the next day and then prepped for sanitation.In charge of all delivery driver. My job was to make sure all orders were delivered and picked up on timeWould handle most relationships with clients, and set up a system database of all their information for future rentals.In charge of after hours emergency repairs.Created signage, circulars, email campaigns, online promotions and more for campus organization, successfully rebranding image and attracting new members.Scheduled appointments for drop of equipment being rented.Provided support to social media efforts, surveying and reaching new target audiences.Handled all payments cash or card.Skilled at verbal and written communication, customer relationship management, and public relations campaigns to drive sales and gain competitive edge.

● Support and work in the department as required● Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers● Providing policy follow-up, attendance tracking (duties do not extend to discipline)● Tracking and reporting of labor hours● Assisting the floor as an associate resource, training associates and verifying SOP compliance● Ensuring successful area performance, through tracking, reporting and feedback of associate performance● Filling in as needed with production duties● Fully understanding workflow and daily production goals● Reviewing and updating SOP as required

● Helped establish issues with the new contract. Was hired to classify inventory for order profiling. Set appropriate staging lanes and put away locations using order profiles made. Created SOP for inbound in order to upkeep with the growing number of SKUS.

● Onboarded & trained over 60 team members for Inbound and Outbound Fulfillment Stations ● Led Inbound fulfillment teams to help receive and store 9,000 - 14,000 weekly committed units for our 3rd Party Partners (Amazon). ● Processed, analyzed, and reviewed documents regarding billing, fulfillment orders, complaints, and BOL ● Worked directly with in house engineers to develop SOP for Inbound processes; offloading, receiving, and put- away and Outbound processes; Picking, Loading. ● Awarded MVP for Inbound Team in January, February, and April 2020

Assisted on application development for small business with international customers, delivering faster system.I would set contact customers in order to set up appointments to give estimates.Created all receipt and detailed descriptive estimates about each job for customers.