Victor Walters Email & Phone Number

Staines-upon-Thames, GB

Staines-upon-Thames, England, United Kingdom

• Proficiently managed IT services with expertise in both Windows and macOS environments, utilising a diverse set of software including Jira, Microsoft Azure, Google Workspace, Okta, IDP, TeamViewer, Jamf, Apple Business.
• Resolved incidents and service requests under SLAs on Jira Service Desk, addressing problems related to applications, cloud solutions, cybersecurity, hardware, and networking
• Collaborated to support the company's cloud migration from Microsoft Azure to Google Workspace, contributing to application transition, user training, hardware replacement, and the remediation of administrative tasks
• Diagnosed issues via root cause analysis, guiding users through the troubleshooting process, maintaining clear communication, and providing regular updates on progress
• Installed, configured, and maintained IT systems, including workstations, meeting room hardware, and networking equipment, establishing optimal performance, functionality, and reliability
• Implemented comprehensive IT asset management strategies, initiating purchase orders, ensuring accurate tracking, and maintenance, resulting in improved cost-effectiveness and streamlined operations

• Supported asset management processes to ensure hardware and software solutions are delivered to customers according to SLAs
• Ensured successful operations by responding to incidents and requests, providing timely resolution and delivery of service
• Verified functionality of hardware and software components while troubleshooting hardware and software issues
• Assisted personnel with installation, configuration, and ongoing usability of system hardware and software
• Ensured electrical safety standards are met during the reparation and replacement of damaged hardware
• Assembled, installed, and repaired a wide range of technology, including AV equipment, kiosks, laptops, PC cores, printers, smartboards, and UPS systems, while managing the inventory of assets

• Supported, installed, configured, and maintained operating systems through a comprehensive understanding of different operating systems including macOS, Linux, Android, and iOS
• Identified and protected against security vulnerabilities for devices and their network connections
• Maintained and troubleshot networks while managing users, workstations, and shared resources
• Installed and supported Windows, including command line and client support
• Troubleshot PC and mobile device issues including application security support
• Explained types of networks and connections including TCP/IP, Wi-Fi, and SOHO

Master Of Sciences - Msc, Criminology (Cybercrime And Cybersecurity), Merit

Dissertation on AI applications in cyberattacks and cybersecurity. Studied information security, malware, and risk assessment.

Bachelor Of Arts - Ba, Criminology And Security Studies, First Class

Dissertation on AI implications in defence and international security. Studied conflict, cybercrime, policing, statistics, and terrorism.