Victor Whitacre Email & Phone Number

Florida, United States

Miami, Florida, United States

• Responsible for facilitating the process to collect, define and document system requirements for Dynamics 365 and SharePoint applications.
• Track and document changes to functional and business requirements.
• Design, document and produce high-quality business process diagrams, operating platform models, deployment diagrams and activity diagrams.
• Document user and system requirements in the form for User Stories.
• Provide advice and recommendations on process best practices.

Austin, Texas, United States

• Managed pipeline tracking and reporting for all homes and land acquisition efforts.
• Ensured seamless completion of homes before closing by collaborating with Amherst and Main Street Renewal construction teams as well as external builder partners.
• Independently lead inspection and closing process for hundreds of homes each month.
• Revamped Dynamics solution in partnership with development team using Salesforce.
• Tracked project deliverables using appropriate tools, mastering Amherst internal systems.

Miami, Florida, United States

• Supported the Sr. Business Analyst in gathering business requirements and recording in Jira.
• Recommended Microsoft Dynamics 365 solutions to business problems.
• Diagnosed and resolved technical issues for Microsoft Dynamics 365 and created end-user support documentation.
• Tracked and routed problems and resolutions, logging all interaction into ServiceNow.
• Created Land Management System presentations and conducted end-user training.

Miami, Florida, United States

• Created user accounts, system accounts, distribution groups, security groups, and set up aliases.
• Updated accounts through password resets, updating groups with members, moving accounts to new organizational units, name changes and email changes, and re-mapping network drives.
• Provided end-user L2 support for complex Outlook and Office 365 issues.

Miami, Florida, United States

• Provided support, technical knowledge, coaching and mentoring to other Applications Support team members about Box and Autodesk applications.
• Answered queries and resolved issues regarding Box and Autodesk applications and escalated or closed tickets as necessary.
• Determined new use-cases to incorporate critical integrations and maximize Box feature offerings for the company.

Miami, Florida, United States

• Opened, updated, and closed support tickets in Zendesk and ServiceNow, as well as first-level triage and second-level resolution of support requests.
• Actively worked with a team in a high-volume technical call center environment, providing information systems support to associates nationwide, troubleshooting software and hardware problems, network connectivity.
• Performed software installations, application support, computer support and peripheral troubleshooting via remote access.

Miami, Florida, United States

Hollywood, Florida, United States

United States

Charlotte, North Carolina, United States