Victory Imonitie Email & Phone Number

My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet and surpass expectations and requirements. I am a customer support enthusiast who identifies customer needs and delivers effective solutions to problems.I have built a track record for exceeding customer expectations on a consistent basis. Few months into my job as a customer support personnel, I was recognized by my team mates and colleagues from other departments as one who is passionate about her job. I contributes to 80% reduction in customer complaints by providing excellent customer service. I earn a reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty.I derive satisfaction in top-flight customer support.

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  Customer Support Representative

  Mintyn | Online Banking

  Jun 2021 - Present - Lagos, Nigeria

  • Demonstrates a high level of energetic responsiveness to over 100 customers daily.• Respond to customers’ inquiries and complaints via E-mail, phone calls, and live chats with an average response time of 2 minutes.•Communicate directly with customers to make sure their banking experience is pleasant and productive.• Follow up on customers to pacify and calm them when an issue takes time to be resolved.• Call customers after resolving issue on the In-App Chat… Show more • Demonstrates a high level of energetic responsiveness to over 100 customers daily.• Respond to customers’ inquiries and complaints via E-mail, phone calls, and live chats with an average response time of 2 minutes.•Communicate directly with customers to make sure their banking experience is pleasant and productive.• Follow up on customers to pacify and calm them when an issue takes time to be resolved.• Call customers after resolving issue on the In-App Chat Platform to make sure they are satisfied.• Receives recognition on various occasions for mediating conflicts and dealing with difficult customers.• Learns about products and competently provide customers with information about each of the.• Listens closely to each customer’s need and determine the best possible response and solution. • Mediate situations that may escalate.• Show less

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  Ambrose Alli University

  Political Science And Government