Victor Yoder Email & Phone Number

Tulsa, Oklahoma Area | Aerospace & Aviation

- Managed company inventory consisting of consumable & rotable categories for DC10, 757, 767 & 777 aircraft types. - Oversaw three inventory staff with focus on initial loading of new information using internal ERP system, cycle counting, cycle count reconciliation, daily monitoring & provisioning of material. - Initiated random sampling process of the Inventory, resulted in reduction of the Inventory Department travel expense by 75%, an annual savings of over $43,000.- Updated the cycle count program by involving local warehouse management to identify mishandled discrepancies and conduct root cause analysis, reducing inventory discrepancies by 9%. - Restructured fly away kits which eliminated the opportunity for incomplete or inaccurate practices. Increased reliability of the audits by 13%.

Tulsa, Oklahoma Area | Aerospace/Aviation

- Built strong working relationships with vendors and internal customers.- Researched, negotiated & obtained the best price from vendors for aircraft parts purchased, as required for A & C Maintenance checks.- Coordinated the movement and transportation of these parts from locations as close as Tulsa and as far away as Europe.- Maintained accurate information for parts tracking from purchase to delivery.

Tulsa, Oklahoma Area | Banking/Finance

- Engaged customers in the mortgage process by initially determining financial goals and evaluated the best programs to meet their needs.- Evaluated the borrowers’ credit history, timeliness of payments and credit worthiness to determine the best product for them.- Researched and sought alternative lenders as necessary.- Established networking contacts through various community organizations and realtors.

Tulsa, Oklahoma Area | Aviation

-Directly responsible for identifying & implementing new procedures to improve Tulsa baggage handling. Reduced errors by 32% resulting in recognition of the Tulsa station as best improved in the Southwest region. - Monitored and improved baggage handling and lost luggage for 11 cities. - Facilitated workshops in identification and correction of problem areas and in improved customer satisfaction.-Assisted teams to develop action plans; communicated weekly with teams in order to maintain focus. - Negotiated replacement costs for damaged, missing or delayed baggage.

Tulsa, Oklahoma Area | Aviation

- Interviewed, hired, trained, scheduled, and supervised the passenger service group. This staff of 32 was responsible for customer service at the ticket counter & departure gates, as well as aircraft arrival/departure and baggage service. - Created and implemented a new schedule of 10 hour workdays, reducing work hours by 96 hours per month which resulted in $26K in savings.

Tulsa, Oklahoma Area | Aviation

- Supervised shift with responsibilities for daily operations; ensured all positions were staffed.- Resolved customer service issues related to baggage, ticketing, and flights.