• Conducted in-depth analysis of customer issues and provided data-driven insights to improve product and service offerings, resulting in increased customer satisfaction and retention.• Collaborated closely with customer support team to identify pain points and develop innovative solutions, leveraging analytical tools and techniques to drive continuous improvement.• Played a key role in the development and deployment of a chatbot, providing technical expertise and contributing to the design and implementation of conversational interfaces to enhance the customer experience.• Conducted rigorous analysis of loan product performance, utilizing statistical modeling and visualization techniques to identify trends and inform strategic decision-making.

• Played a key role in the Exams and Records unit, supporting the preparation and distribution of student transcripts to departments across the university, ensuring accurate and timely delivery.• Collaborated closely with university staff to issue certificates and statements of results to graduates, demonstrating a high level of attention to detail and commitment to ensuring compliance with institutional policies and procedures.• Leveraged strong organizational and communication skills to manage complex administrative tasks, including maintaining student records, verifying academic credentials, and responding to inquiries from students, faculty, and staff.

• Mastered advanced SQL querying techniques to extract data and generate reports, gaining a deep understanding of database management and optimization.• Leveraged Excel's powerful data analysis and visualization features to uncover insights and trends, enhancing decision-making and driving business success.• Demonstrated expertise in data cleaning, transformation, and validation, ensuring the accuracy and reliability of information used to drive critical business decisions.• Applied statistical techniques to analyze and interpret data, generating actionable insights and recommendations that informed strategic planning and optimization.• Developed proficiency in data modeling, using SQL and Excel to design and implement efficient and effective database structures that supported data analysis and reporting needs.