Vic Johnson Email & Phone Number

Dallas-Fort Worth Metroplex

Devise strategies to create more homeowners in the Black communities of TX and OK. Facilitate homebuyer education and financial literacy workshops.Would you like Prosperity Bank to bring our Prospering with Prosperity Empowerment Series to your church, organization, or company, visit https://www.prosperitybankusa.com/community-seminars

Carrollton, Texas, United States

Real Estate Consultant/Facilitator – Nico Don Projects, LLCDeveloped a coaching platform to help people through real estate development projects and becoming successful landlords. Collaborated with various business owners and coaches to organize events, seminars, and online forums to communicate goal setting techniques, tracking mechanisms, and positive outcomes for attendees. Delivered financial and motivational presentations and consulting. Performed ongoing sales and marketing of event registrations, books, courses, and coaching programs.

Carrollton, Texas, United States

Managed 12 real estate development projects, from single family to multi-unit projects. Sourced properties, built project team, secured funding sources, managed team and timelines, marketed property for qualified tenants. Self-managed several rental properties simultaneously, through effective tenant screening, collaborating with real estate agents to utilize state-compliant lease agreements, created rent collection tools, and navigated a couple tenant evictions. Created financial proformas and stayed abreast of market trends.

Carrollton, Texas, United States

DIRECTOR, CONTACT CENTER, TMX FINANCE (TitleMax)Managed and directed the day-to-day operations of the National Contact Center supporting more than 1150 stores. I implemented and executed successful sales strategies and processes, while developing stronger leaders and team members. Partnered with various department heads to achieve company goals.

Austin, Texas, United States

Compliance Manager, Internal & Outsourced Teams, Second Round, LP - Managed the daily operations, activities, and development of the compliance team, which consists of 7 highly talented employees. Designed and implemented controls, policies & procedures, and practices to ensure that our internal team, as well as more than 40 outsourced collection agencies and law firms follow federal, state, and local regulatory requirements. Found ways to reduce expenses and grow revenue in my division.Collaborate with stakeholders to create a distinctive and compliant online consumer information page & payment portal. Use a wide degree of creativity and latitude to problem solve various scenarios and mitigate risk. Perform a variety of tasks as well as lead and direct the work of others. Oversee the design and management of the Complaint Tracking and Remediation Forms in SharePoint for better online reporting and analysis. Partner with Operations Team to design processes for moving resolved disputes back into collections, whereby increasing recovery opportunities and revenue.• Reduced Litigation Defense Costs (compared to volume of accounts), from .34% down to .18% within 10 months.• Achieved a Satisfactory (or Better Rating) on 100% of audits since joining the team (State Audits, Client Audits, Debt Buyers Association Audit and Sellers Audits), by building solid relationships with all departments and coordinating the delivery of accurate data • Improved and Expanded the Compliance Management System and making it compliant with industry and federal regulatory standards.

Austin, Texas, United States

Senior Manager, Auto Title DivisionManaged the daily operations of the call center team including collecting, skip tracing, roll rate monitoring, loan status movement, and overall recovery. Supervised up to 32 employees (collection, repo, auction, and administrative staff). Direct early / late-stage collection processes, recovery, repossession vendor compliance management and asset liquidations. Found solutions to reduce expenses and increase revenue in all areas.Monitor past due accounts, staffing and call center strategies to ensure coverage and compliance with department operations processes. Deliver budgeted plan on bad debt monthly, quarterly, and annually. Develop processes for repossession, auction, and vehicle disposal. Oversee vendor performance and UDAAP compliance. Recruit and upgrade agents and auction facilities.• Increased Cash Collections Revenue on Delinquent Loan Balances by 12% in a single year. Reduced Debt to Fee percentage by 6% year over year.• Increased and maintained percentage of recovered units from 42% to 62% in a single year. Increased average principal per unit repossessed by up to 14%.• Reduced Total Auction Costs by 64% in a single year and per unit costs by up to 331% over 2-year period.