Vic Yoder Email & Phone Number

Aftersales process training, technology updates, CSI improvement skills.

Littleton, Colorado

Provide Tier 3 technical support for Passtime customers. Coordinate and facilitate all training programs for all National accounts. Field training of Dealers and Lenders, warranty administration and remote SIM card diagnostics.

Greater Denver Area

Cherry Creek Dodge/Ram Trucks, 2013 to 2015. Assumed full responsibility for struggling Dodge/Ram Dealership parts and service departments. Increased sales by 150% in the first year. Improved BBB rating from an F to an A+ in a period of 18 months. Hired and developed staff in order to meet increased sales capacity.

Golden, CO

. Directed facility move and growth of revenue from 40K per month to 225K per month in a 5 month period. Hired, trained and developed staff to accommodate nearly instant explosive growth. Responsible for all facets of the parts and service operation.

Aurora, Co.

Service Manager, McCandless Truck Center, 2009 to 2011. $30M full-service, international OEM truck dealership. Turned around service sales and customer service in one year, improving revenue fuel $0.5M. Directed all facets of operations for 40,000 square foot facility. Ensured compliance and certified staffing. Managed staff of 40 and $3M budget.

Area Maintenance Manager, Penske Truck Leasing, 2004 to 2009. Hired as floor manager and promoted three times in one year to run multi-site service operations, covering 35 locations and nine states. Enforced policies while streamlining internal procedures. Drove performance improvements for 12,000 unit fleet. Directed 500 employees and $75M budget.

Service Manager, Mercedes Benz of Littleton, 2002 to 2003. Managed staff of 35, $1.5M budget and day-to-day service operations for $20M automotive dealership. Improved efficiency, service sales and customer service index rating.

Service Manager, McDonald Automotive Group, 2000 to 2002. Refined service operations for multi-site dealer group. Drove CSI rating up 42% in one year. Presented on turnaround strategy and success at Volvo conference.

Responsible for overseeing a complete service department with 20 associates and annual sales of $2 million for this full-service Class 8 truck dealership. Handled P&L, business planning, warranty sales, safety compliance, HR and project management. Immediately focused on accountability and attention to detail upon hiring to this low-performing entity.

In charge of all operations for 6 locations statewide with over 100 associates and a fleet of over 800 vehicles. Highly skilled in asset management, expense controls, cost analysis, labor relations and union contract negotiations. Acted as EPA expert and primary resource person for major clients and executives. Successfully turned around and retained a.

Colorado

Directed $3.5M budget, staff of 150 and truck maintenance operations for six locations statewide.