Vida Freitas Email & Phone Number

Madrid, Es

Madrid, Es

Spain

• Prioritization of the project backlog to ensure alignment with the project goals• Create the project roadmap, establishing key milestones for successful delivery.• Alignments with stakeholders ensuring a clear understanding of requirements• Development of the project documentation, including project plans

Brasil

• Participated in the end-to-end development of a major product, boosting revenue by 20% and increasing new customers by 13%.• Managed product backlog and aligned strategies with stakeholders to meet key objectives.- Analyzed metrics and user feedback to prioritize features, resulting in data-driven decision-making.• Managed the redesign process of a major client’s website, enhancing user experience and boosting client satisfaction.• Creation of product documents and manuals.

• Managed the product backlog to ensure timely delivery of key features.• Created detailed product documentation to support development and user onboarding.• Aligned strategies with stakeholders.

Rio De Janeiro, Brasil

• Optimized internal processes and customer service, leading to a 12% increase in CSAT.• Recognized as the team's top performer in resolving customer issues for 3 consecutive months.• Provided operational customer service and investment advice, ensuring client satisfaction.• Monitored and analyzed service metrics to drive continuous improvement.• Resolved complex client operational problems efficiently.

• Recommended financial products, helping achieve sales targets and awards for the agency.• Delivered customer service and problem-solving, leading to high customer satisfaction.• Reviewed customer documents for risk analysis and provided accurate service proposals and contracts.• Managed and controlled the agency's cash flow to ensure financial stability.

Brazil

• Management of employee admissions and terminations, ensuring regulatory compliance.• Leadership of personnel during the data transition to a new system, ensuring data integrity.• Preparation and review of documents and contracts for legal compliance.

Brazil

• Support in external audits with a focus on contract analysis.• Identification of measures to improve process efficiency.• Assistance in the preparation of audit reports and recommendations for improvements.- Support in preparing audit reports and recommendations for improvement.

Bachelor Of Business Administration, Business Administration

Technical Course, Data Analytics

Training as a data analyst with skills in: - Python and SQL. - Analytical solutions - Agile working principles - Quantitative methods.

Agile Projects And Methodology, Projects Management