Vida Johnson Email & Phone Number

Peoria, Illinois Area

East Peoria, IL

Primary responsibility is to provide software support for shop floor machines. Responsible for Systems Administration.Also support the machine communication system called CimNet. Available for 24x7x365 on-call support.Responsible for development, configuration, integration and upgrading of shop floor applications.Responsible for operator training and.

Cupertino, CA

Technical support for iPhones, iPads and iPods.

Responsible for the installation of new Security / Alarm systems, trouble- shooting and upgrading of extensive product lines for commercial applications

• Electrical maintenance, consisting of CNC machine electrical troubleshooting and repair. Low voltage and High voltage repairs and installation of 120vdc to 480vdc
• Proficient Data and Communication skills; Skilled at making Network connections (intranet / internet), for DNC, VAX, and Telephone lines
• Connected Network Switch ports, punched down to the patch panel using a 110 punch down tool as well as RJ 45, and RJ 11 plug crimpers; Utilized RG 11 / 59 & 62 coaxial cable for BNC and F type connections
• Skilled in operation of Arial boom lift (Genie), as well as a forklift
• Installed, supported, troubleshoot, and maintained data systems, such as network servers, end-user hosts / devices, and communications links necessary to assure operational availability
• Troubleshoot and resolved Special Work Orders assigned by CAT as part of daily network & telecommunication operational support

• Provided telephone and electronic (e-mail based) technical analysis and support to customers and / or Field Service staff in resolving technical problems for Broadband Cable Systems
• Provided technical assistance / coaching to others in use of PC based tools
• Troubleshoot system issues to ensure system availability
• Familiar with LAN and WAN hardware (channel banks, csu / dsu, servers, etc.) and protocols (TCP / IP, OSPF, Frame Relay, PPP, etc.), as well as the ability to diagnose system issues for restoration and root cause
• Experienced using ticketing software such as Clarify with the ability to accurately document case handling procedures
• Was cognizant of customer objections and anticipated possible resolutions that enable the customer to resolve their issues

• NEC Certified in upgrading, maintaining and troubleshooting of ITS-2400V SONET systems carrying OC-48 and OC-192 signals
• Trained new technicians as they were hired
• Used TL-1 commands and Ring CID software to upgrade SONET Rings, and provisioned LAN / X.25 addressing
• ITA tested and turned up 2400A / V, Spectralwave (DWDM), Three by three and ILA (Optical Amplifier) equipment (Certified ITA tester)

• Coordinated the installation, facilitation, and start-up of high purity gas and chemical equipment
• Maintained and operated electronic and specialty gas delivery equipment
• Performed complete troubleshooting and repair of gas equipment
• Monitored and performed trend analysis on chemical and high purity gas systems

B.S., Networking & Communications Management

Activities and Societies: Senior Project – South Suburban Mayors and Managers Association Project Manager • Responsible for organizing.

Telecommunications Engineering

Education record