Vidal Colõn Email & Phone Number

Jacksonville, Fl, Us

Remote

Collaboration with development teams as well as support L1 teams to diagnose, report, and resolve any bugs or issues noticed by clients.Develop root cause analysis and relay critical information to development teams as well as clients.Stay up to date with daily releases and bug tracking.Daily training of lower level support while maintaining ticket queue and client expectations.

Remote

Resolved issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.Worked directly with team members to resolve customer issues and request enhancements for GHL products.Actively contributed to a growing knowledge network that improved the effectiveness of our team and the information available to our customers.Participated in the testing of new product releases and troubleshooting.

Jacksonville, Florida, United States

Closed over $1 million in sales in a single year by utilizing advanced sales software to track and analyze customer data while utilizing data driven decision making and career learned closing techniques. Successfully matching countless buyers with products that fit their needs and desire.

Remote

At TD Bank I consistently provided quick and effective solutions for technical issues, leveraging expertise in hardware and software systems. Skilled in diagnosing and resolving hardware problems, handling basic network issues, and providing timely support to clients and dealerships. Known for being resourceful in finding solutions, even when answers were not readily available.Started as a Customer Service Representative at TD Bank, providing support for clients regarding account and transaction issues.Quickly progressed to a IT Support Specialist, demonstrating expertise in software systems and contributing to the continual improvement of the bank's digital services.Provided technical support and customer service for TD Bank's services and applications.Resolved complex technical issues for customers related to the bank's website and applications.Experienced in diagnosing hardware issues, troubleshooting problems, and resolving technical issues in a timely manner to minimize downtime.Escalated tickets to senior levels when unable to resolve, ensuring customers received timely and effective support. But main focus was one call resolution.Demonstrated strong customer service skills and a passion for helping customers,clients, and internal teams resolve their software/hardware issues.Strong ability to work independently, making critical decisions and prioritizing tasks to ensure that issues are resolved efficiently and effectively.

Jacksonville, Florida, United States

Successful debt collection professional with experience in utilizing computer software to locate and secure payment from customers. Progressed from entry-level representative to assistant manager.Utilized computer software to f ind and locate customers in a fast-paced debt collection role.Quickly rose from entry-level representative to assistant manager.Consistently exceeded performance goals in areas such as attendance, productivity, and quality.Developed expertise in using computer software to streamline debt collection efforts and achieve results.Developed strong communication and interpersonal skills to effectively negotiate payment plans and resolve customer conflicts.Demonstrated proficiency in managing large caseloads and prioritizing tasks to meet strict deadlines.