Nicole Vidal Email & Phone Number

Houston, Texas, United States

• Established and optimized schedules to ensure appropriate service levels while stayingwithin operational budgets.• Implemented performance-based metrics for evaluating staff, resulting in improvedperformance and productivity.• Successfully managed store inventory and loss prevention, resulting in reduced shrinkageand increased profitability.• Trained and mentored a team of 15+ employees, resulting in improved customer serviceand teamwork.• Led a team that achieved #1 for sales in Texas and #1 in customer loyalty in the district.

Houston, Texas, United States

• Motivated and inspired employees to align with company mission and values, resulting inimproved performance and employee engagement.• Prepared and presented comprehensive employee performance reviews, resulting inimproved communication and performance management.• Ensured product quality and availability through regular quality checks and inventorymanagement, resulting in increased customer satisfaction.

Houston, Texas, United States

• Consistently recognized as the highest performer in 2020 for Athleta loyalty and credit cardenrollment.• Proactively grew profitability through effective sales training and identifying and mitigatingloss areas.• Assisted in managing and mentoring a team of 20+ employees, resulting in improvedperformance and customer satisfaction.

Caguas, Puerto Rico

• Expertly managed all aspects of store operations, including organization, maintenance andpurchasing, resulting in streamlined processes and increased efficiency.• Implemented a customer engagement process to ensure satisfaction and encourage wordof mouth referrals, resulting in increased customer loyalty and sales.

Houston, Texas, United States

• Analyzed and interpreted sales trends to inform planning and decision-making, resulting inimproved performance and profitability.• Adhered to company's best practices in management style and approach, resulting inconsistency and compliance across the organization.