Nicole Vidal Email & Phone Number

Houston, Texas, United States

• Established and optimized schedules to ensure appropriate service levels while stayingwithin operational budgets.
• Implemented performance-based metrics for evaluating staff, resulting in improvedperformance and productivity.
• Successfully managed store inventory and loss prevention, resulting in reduced shrinkageand increased profitability.
• Trained and mentored a team of 15+ employees, resulting in improved customer serviceand teamwork.
• Led a team that achieved #1 for sales in Texas and #1 in customer loyalty in the district.

Houston, Texas, United States

• Motivated and inspired employees to align with company mission and values, resulting inimproved performance and employee engagement.
• Prepared and presented comprehensive employee performance reviews, resulting inimproved communication and performance management.
• Ensured product quality and availability through regular quality checks and inventorymanagement, resulting in increased customer satisfaction.

Houston, Texas, United States

• Consistently recognized as the highest performer in 2020 for Athleta loyalty and credit cardenrollment.
• Proactively grew profitability through effective sales training and identifying and mitigatingloss areas.
• Assisted in managing and mentoring a team of 20+ employees, resulting in improvedperformance and customer satisfaction.

Caguas, Puerto Rico

• Expertly managed all aspects of store operations, including organization, maintenance andpurchasing, resulting in streamlined processes and increased efficiency.
• Implemented a customer engagement process to ensure satisfaction and encourage wordof mouth referrals, resulting in increased customer loyalty and sales.

Houston, Texas, United States

• Analyzed and interpreted sales trends to inform planning and decision-making, resulting inimproved performance and profitability.
• Adhered to company's best practices in management style and approach, resulting inconsistency and compliance across the organization.