Felipe Vidal Email & Phone Number

Lethbridge, Ab, Ca

Coaldale, Alberta, Canada

• A key member of the Engineering Project Team.• Work with the vendors to acquire the documentation required to be setup on the system.• Manage Receiving of the Goods on site for proper accounting and invoicing.• Process all invoices for the Coaldale expansion Capital Budget - Processing in a timely manner in order to meet PM cash flow projections.• Enter all Capital Engineering orders into SAP and Coupa for approximately 10 Project Managers, Project Engineers.• Calculate and deduct withholding taxes from US and International invoices - to be submitted to Canada Revenue.• Maintain project documents.• Manage office services for the construction trailer.

Florenceville-Bristol, New Brunswick, Canada

• Management of inbound raw material supply chain. Ensure timely delivery of all ingredients and packaging materials necessary to support production.• Management of direct material inventory, ensuring production requirements are met, and considering working capital impacts.• Responsibility to manage inbound material risk through a defined process to mitigate attainment and adherence impact.• Accountability for SMI Vendor management including the SMI inventory parameters and open order reviews.• Accountability for material returns, dispositions, credits, and write-offs.• Provide leadership in the management and resolution of material complaints. Ensure the buyer is aware of developing performance trends.• Conduct routine procurement tasks including MRP review and PO placement.• Maintain supplier performance metrics and support collection of data for quality, delivery, schedule adherence, etc.• Review daily exception reports and ensure that all required supply chain actions are taken in a proactive and timely manner to support plant production requirements.

Brazil

• Maintain and improve the company's inventory situation by analyzing inventory statistics to determine which products are moving and which are not.• Place inventory requirements and track shipments.• Draft inventory reports that document inventory counts, discrepancies, and other statistical data.• Report inventory statistics to management and suggest improvements to inventory control.• Create and maintain inventory databases and systems for accurately managing inventory.• Work with team members, logistics, and procurement areas to complete duties, resolve daily issues, and assist in projects as needed.• Identify, select, and maintain logistic suppliers and achieve optimum costs and service qualities.• Optimize execution of the supply chain by forecasting, scheduling orders, and balancing inventory levels for over 7 accounts.• Study the movement of goods to identify gaps in efficiency.• Oversee every phase of the supply chain, from purchase orders to delivery to invoicing.• Process sales orders and handle administrative functions.

Brazil

• Monitor from picking the hardware to shipping to delivery to ensure the user has received all the required hardware.• Work cooperatively with PMs and management areas to understand their needs.• Investigate any issues along the way if needed.• Collect, interpret, and analyze various types of logistics data including the availability of products, reliability of transport and delivery, and other data related to product supply chain management, sourcing, and distribution.• Review logistics processes and procedures; identify, recommend, and implement improvements to maximize delivery efficiency while minimizing costs.• Oversee every phase of the supply chain, from purchase orders to delivery to invoicing.

São José Dos Campos Area, Brazil

• Met with Johnson & Johnson employees to understand their needs and provide technical support.• Worked cooperatively with Johnson & Johnson management areas.• Provided Tier 2 level support on OS, software, hardware, and mobile.• Understood IT systems with knowledge of setup and maintenance of devices.• Built image and backup as needed on laptops and workstations.• Conducted on-site and remote maintenance or support.• Maintained and supported internal and third-party software and hardware and escalated issues to vendors.• Researched and resolved problems within the scope of responsibility.• Created or updated accurate technical support documentation.• Recommend procedure modifications or improvements as required.• Conducted special projects and specific assignments.• Project support and systems management tasks.• Provided advice on scope definition, budget, forecast, inventory management, and depreciation/retirement for the information technology area.• Assisted and dealt with vendors and suppliers (e.g., Lenovo).• Handled logistics and technical management reports.• Created and run analysis reports for inventory management purposes.• Performed audit activities and reporting, related to inventory management.• Managed purchase orders, follow-ups, and tax proceedings.

Vancouver, Canada Area

• Provided Tier 1 and 2 support, addressing access, navigation, onboarding, and troubleshooting issues.• Provided guidance, assistance, coordination, and follow-up on internal client questions, problems, or malfunctions of all systems applications, hardware, and software installed and maintained by the company.• Installed, configured, maintained, and upgraded hardware, software, computers, printers, operational systems, and devices.• Provided remote support to users in San Francisco, Minneapolis, and Los Angeles offices via remote assistance tools.• Educated new hires on new software and technology-related procedures to secure a swift onboarding process.• Managed user domain accounts and computers via Microsoft Active Directory; Cisco IP Phones system; and Apple devices repair for the Vancouver office, such as iPhone, and MacBook.• Provided overall management in the daily administration and asset management/distribution.• IT Depreciations controls; CI/CMDB daily controls, reviews and reports.• Participated in daily standup and weekly catch-up Skype meetings with Business Technology and Enterprise Services teams from around the world.• Handle logistics and technical management reports.• Create and run analysis reports for inventory management purposes.• Perform audit activities and reporting, related to inventory management.

São Paulo Area, Brazil

• Provided IT services for worldwide T-Systems' customers in the branches: banking, automotive, pharmaceutical, logistics, and health.• Installed, deployed, maintained, and configured web servers, such as IIS and Apache HTTP Server; and application servers, such as JBoss AS, Apache Tomcat, WebSphere AS, and Weblogic AS, on Windows and Linux platforms.• Troubleshooted and resolved application issues that escalated from end users.• Analyzed application data to assess performance and discover problems.• Discovered root causes of problems and identified appropriate solutions.• Conducted system analysis and implementation to maintain and improve computer systems.• Worked with the development team to assess issues and test for solutions.• Investigated system issues and implemented resolutions to reduce downtime.• Installed system updates to address vulnerabilities and reduce security issues.• Participated in weekly CAB meetings.• Provided client support on system operation and troubleshooting.

São Paulo Area, Brazil

• Provided technical support through the phone to HP (Hewlett-Packard) customers.• Answered incoming calls from customers, processed emails, and logged calls.• Assisted with installation, identification, and troubleshooting of HP software.• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.• Maintained and fixed technical issues on HP devices.• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.• Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.

Full Stack Java Developer, Computer Programming, Specific Applications

Master Of Business Administration - Mba, Logistics Engineering

Diploma Of Education, Business Administration And Management, General

Bachelor'S Degree, Computer Science

Associate'S Degree, Management Information Systems, General