Vida Maria Christia Ramirez Email & Phone Number

Valenzuela, Ncr, Ph

Valenzuela, Ncr, Ph

I was providing direct executive support and managing day-to-day operations and projects. As an executive assistant to a real estate productivity coach, I handled a wide range of responsibilities to ensure smooth operations and support strategic initiatives. This included managing the coach's calendar, scheduling meetings, and coordinating appointments to maximize productivity and efficiency.I was responsible for preparing and organizing documents, presentations, and reports for meetings and training sessions, ensuring all materials were accurate and readily available. I also handled communication on behalf of the coach, including responding to emails, phone calls, and inquiries from clients and team members.In addition to administrative tasks, I managed various projects, such as coordinating marketing campaigns, tracking performance metrics, and assisting with the development of training programs. I ensured that all projects were completed on time and met the coach's high standards of quality.Through these efforts, I enabled the productivity coach to focus on their core responsibilities, streamlined operational processes, and contributed to the overall success of the team.

• Lead and manage a team of Ambassadors, on a shift by shift basis, with a close working relationship with Gaming Technical Services Team and related departments.• Fostering a harmonious workplace where team members are recognized for their consistent contribution towards attaining departmental and company goals.• Ensuring the delivery of exceptional guest service, in terms of guest interaction, timeliness of service, presentation of surroundings and environment, and availability of assistance.• Communication to shift team members regarding pertinent issues and updated procedures, as well as communication to management of operational issues both in terms of guest experience and team member morale.• Performing hand pays and jackpot pay-outs.• Identifying and recognizing high worth guests, and ensuring they are given the recognition deserving of their value.• Team member training and other administrational tasks on an as required basis.• Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.• Required to meet all appearance guidelines and expose to work environment characteristics, electrical and other hazards, a second-hand smoke-filled environment, and the like while on duty to successfully perform the essential functions of this position.

• Represent the company in delivering a special and positively memorable first impression experience for all guests• Assisting guests in understanding the nature of gaming machines, and the games we offer, and how to play them• Assists with execution of casino promotions• Explaining cashless system technology• Maintaining a clean and safe environment for our guests to enjoy.• Ensure a safe and clean environment for Solaire Resort and Casino and external customers• Communicating with Supervisory and Management regarding opportunities to improve our business and service delivery• Fostering and maintaining a harmonious workplace and building a strong sense of teamwork with colleagues• Ensuring Solaire Resort and Casino’s principles and guidelines are followed at all times• Required to meet all appearance guidelines and expose to work environment characteristics, electrical and other hazards, a second-hand smoke-filled environment, and the like while on duty to successfully perform the essential functions of this position

• Adhere to all the standard operating procedures• Prioritize and maintain all sequence of service standards• Keep a clean and organized work station while ensuring all areas are prepped with supplies• Take and relay food and beverage orders• Serve food and beverages to guests• Check on guest satisfaction• Provide food and beverage product knowledge• Use proper serving techniques• Practice responsible alcohol service• Perform all assigned duties as detailed in opening/closing checklists• Respond to all guest inquires and requests in a professional and courteous manner• Handle complaints and concerns of customers• Deep clean tables, chairs, floors, walkways, and furniture daily/nightly• Maintain safety and hygiene in accordance with the club brand standards• Document and report breakage of product and or equipment to management.• Keep an exciting and upbeat attitude when interacting with guests• Report and record any issues pertaining to guest dissatisfaction immediately