Infrastructure consultant with responsibilities for multiple clients, both as an operations consultant and as a project/specialist consultant. Particular expertise with VMWare Infrastructure 3.x/vSphere 4.x and mobile device management. Also excellent experience in Active Directory, Windows Server 2003/2008 and server/storage hardware (primarily HP and IBM).Responsibilities:• VMWare vSphere implementation, maintenance and support• Implementation and support of mobile device management systems such as DME and Intellisync• Windows 2003/2008 Active Directory management• 2nd and 3rd line hardware and software support for multiple clients, both for desktops and servers• Lotus Domino 6.x and 8.x administration• Backup and restore management using various versions of BackupExec and Veeam backup• SAN managementAchievements:• Upgraded and standardised VMWare environment from VI 3.5 and vSphere 4.0 to vSphere 4.1, including implementation of host profiles and clustering with HA and DRS• Virtualised several business critical servers using VMWare Converter• Planned, implemented and supported multiple mobile device management solutions, with both Domino and Exchange backends• Designed and implemented complete Active Directory 2008 Domain w/ Exchange 2007 for a small software consultancy firm (20 – 25 users), all servers virtualised in VMWare on Dell servers and a Dell iSCSI solution

In a team of 2 people responsible for all user support and infrastructure support/ development at a distance learning school. Jointly responsible for setting up a virtualised Active Directory and Exchange solution to replace a Windows NT based system. Also replaced all network hardware (switches/routers) from 3Com to eXtreme Networks equipment. Responsibilities:• Desktop Support (Windows XP)• Server management (Windows 2003/NT/OpenBSD)• AD/NT 4.0 management• MS Exchange 2007 management• Network management and security (Checkpoint firewall, IDS)Achievements:• Implemented new hardware/software and policies for backups and DR• Developed Active Directory infrastructure on VMWare VI 3.0 platform• Installed new HP Proliant servers

Support officer in a team responsible for user support for the teaching staff in the College of Medicine and Veterinary Medicine at University of Edinburgh. Team was responsible for approximately 1300 users and 10 servers in an Active Directory domain, and approximately 200 users in a Novell NetWare 6 environment.Responsibilities:• Desktop support (Windows XP/2000/NT & Mac OS X/9)• Helpdesk via phone and e-mail• On-site support at Edinburgh-based hospitals • Active Directory/Novell NetWare 6 managementAchievements:• Developed a web based printer management system using PHP/MySQL/LDAP• The team member with the most closed calls in the period I worked there

Student placement as part of university degree. Worked for 6 months providing desktop support to users in primary and high schools, 3 months in the Network Support team configuring CISCO routers, and another 3 months in the Server Management team, assisting with the migration to Active Directory.Responsibilities:• Desktop support for primary & high schools (Windows 98/2000)• Active Directory management• Server backups• Network infrastructure support (CISCO)• MS Access 97 support and developmentAchievements:• Rolled out Windows 2000 desktops to replace Windows 98• Assisted with Active Directory migration from Windows NT based system• Tested and implemented fax-via-email system• Scripted several routine tasks for all teams (using VBScript), saving a significant amount of time for myself and other team members

Hired in to computerise water analysis reports archive, became heavily involved in general user support on Windows NT 4 (SP6), and user management using Novell NetWare 4.11.Responsibilities:• Desktop support (Windows NT 4.0)• Maintenance of OCR software/hardware• Computerising water analysis reports archiveAchievements:• Significantly reduced the number of call-outs for main IT department in Oslo• Cleared significant backlog of water analysis reports

Hired in to computerise water analysis reports archive, became heavily involved in general user support on Windows NT 4 (SP6), and user management using Novell NetWare 4.11.Responsibilities:• Desktop support (Windows NT 4.0)• Maintenance of OCR software/hardware• Computerising water analysis reports archiveAchievements:• Significantly reduced the number of call-outs for main IT department in Oslo• Cleared significant backlog of water analysis reports

Operating highly secure communication through a UNIX based messaging system named PBS. Appointed shift leader after 5 months, managing one other PBS operator and 2 telephone operators.Responsibilities:• Operating UNIX based PBS communication system• Operating telephone switchboard out of hoursAchievements:• Appointed squad leader during basic training• Promoted to Corporal as of February 2000