Lead cross functional teams in the deployment of enterprise-wide projects and programs.Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes.Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross functional understanding amongst project members.Perform project tracking through clear and concise status reports.Proactively… Show more Lead cross functional teams in the deployment of enterprise-wide projects and programs.Create project plans to fit stakeholder and customer needs and deliver within budget on desired outcomes.Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross functional understanding amongst project members.Perform project tracking through clear and concise status reports.Proactively identify project issues and track project member progress against commitments.Certified 2 PM’s and 3 Analysts on Medallia Experience Cloud (MEC) product.Lead Medallia Experience Cloud (MEC) API integrations with key applications such as Salesforce, Slack and Workday.Coached Junior Project Managers and Technical Managers on Implementation Methodology and Managed Services Methodology. Show less

Worked with senior analysts and project manager to execute CX projects with high quality and within timelines for Hyatt Hotels.