Vidhi Jain Email & Phone Number

Research-driven detail-orientated business consultant for experiential travel product development: I help travel companies develop and manage their holiday product portfolio spanning domestic and international markets. Also designed custom end-to-end technical itineraries directly for consumers across segments/destinations to optimise operational efficiency during travel and ensure smooth execution of the trip within specified budget. Solo travel & group tours with varied degrees of luxury. Curated authentic accommodations & unique experiences across 15+ countries & 45+ cities, e.g.:• Hiking with puffins (Faroe Islands)• Flamenco class (Spain)• Riding a heritage spinning coracle (India)• Raclette-tasting cruise (Switzerland)• Visiting a farmers' market (Maldives)• Jacaranda Festival (Australian hinterland)Helped businesses identify market opportunities for portfolio expansion and developed new trips to capitalise on them. Also provided them expertise, analysis, and recommendations based on industry best practices for optimum performance of their existing portfolio. I prefer including heritage accommodation, sustainable transport and authentic local-led experiences in the product itineraries I design. At the same time, the traveller's vision for their trip is on top of my agenda. So is their safety and I work towards minimising risk due to unforeseen circumstances. I also continuously research about destinations and educate myself on travel trends, aspirations and responsible travel solutions.Destination portfolio (across South Asia, Scandinavia, Western Europe & Oceania): India | Australia | Norway + Svalbard | Denmark + Faroe Islands | Portugal + Azores | Italy | Spain | Switzerland | Germany | Austria | France | Netherlands | Belgium | UK (United Kingdom) | Maldives

This tech start-up developed GovernEye – a citizen engagement platform that revolutionised the political discourse among citizens, politicians, and activists to create a healthier democracy. Here, I have: • Donned many hats (project management): from recruitment & account management to strategy & marketing, while reporting directly to the Founder. • Mentored diverse team of 20+ people from across the country; constantly trained them on every new product feature including content moderation, news analysis, political surveys. • Contributed to business development by helping build strong partnerships with 150+ Members of Parliament/Members of Legislative Assembly and other politicians/public figures. Oversaw the on-ground relationship managers involved in onboarding & supporting the VIPs and ensuring they understand how to use the platform.• Enhanced company performance by ensuring constant growth in the number of users through creative strategies.• Improved internal processes through problem identification, analysis and resolution for greater efficiency and effectiveness in achieving set KPIs. • Monitored and managed business operational activities and day-to-day coordination & communication across tech & non-tech stakeholders (stakeholder management). Also involved in UX improvements and ensuring accuracy of content for the platform. • Contributed to company culture by promoting a positive, inclusive & enthusiastic work environment and keeping the team motivated towards achieving organisational objectives.

I founded Magnifique as a Customer Experience Consulting firm with the objective of creating lasting bonds between luxury brands and their customers. This involved bringing every element of the brand philosophy to life and constantly letting it reflect in every aspect of the brand’s functioning. As part of this consulting stint, I have helped multiple global high-end retail and hospitality brands revamp their customer experience model end-to-end to create an aspirational aura around them, thereby increasing customer advocacy. Conducted brand CX audits through market visits to build review reports and share insights regarding touchpoint performance, including competitive set analysis. Also involved in constant reassessment of customer needs and consistent upgradation of the brand’s CX in accordance with customer feedback and changing market requirements. Client account management and building strong partnerships with these brands was also part of the process.