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It all started when my mum uttered a WOW.A travel company cancelled my family’s dream summer trip to Europe at the last moment. I still made it happen single-handedly. When my mother let out that wow on the trip, I felt I’ve succeeded. But the bigger realisation was how much I live for that Wow that only comes with new experiences. And so, making experiential travel happen became my passion.Puffins, coracles, volcanoes – in the past decade, I have curated unconventional experiences and crafted bespoke itineraries across 15+ countries & 45+ destinations. The power of experiences also drew me towards customer experience consulting for retail/hospitality brands and sharpened my customer focus.I have travelled widely within India and abroad, solo and in group. I’ve volunteered around Europe and built strong relationships with individuals of 10+ nationalities & 60+ professional backgrounds. These experiences have fed the creativity I need to help travel businesses manage & expand their product portfolio with interesting itineraries. But creativity is just one of the keys to what makes me tick. The other is problem solving.Whether it's black holes or human minds, I’ve always been interested in understanding how stuff works. I can’t stand unsolved problems or unanswered questions. This led me towards science & engineering at school and, more recently, heading the Operations for a fast-paced tech startup.The core of my job - to keep the organisation's gears churning smoothly and keep its people happy. I’ve juggled this systematically with many other balls, like strategy and marketing. I’ve utilised technology for cross-functional collaboration, helping build 150+ partnerships with VIPs and developing & mentoring a large country-wide team remotely.Dance or music, languages or linguistics, I’m always learning something new. I’m able to translate between diverse ideas and integrate them so as to innovate. Adaptability and big-picture thinking are my superpowers. I capitalise on all these strengths to design & execute unconventional trips efficiently.From skydiving over a tropical estuary to riding rollercoasters in the rain, playing Holi with Germans to teaching Spaniards desi dance, travel has taught me the power of immersive experiences and the life-changing connections they can create. Working towards bringing such meaningful change to more travellers inspires me.Connect with me, I love to chat about experiences, travel and how to make things happen. Only if we explore will we discover. As one of my favourite movies says, adventure is out there!
Freelance
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Experiential Travel Curator-AdvisorFreelance 2012 - PresentResearch-driven detail-orientated business consultant for experiential travel product development: I help travel companies develop and manage their holiday product portfolio spanning domestic and international markets. Also designed custom end-to-end technical itineraries directly for consumers across segments/destinations to optimise operational efficiency during travel and ensure smooth execution of the trip within specified budget. Solo travel & group tours with varied degrees of luxury. Curated authentic accommodations & unique experiences across 15+ countries & 45+ cities, e.g.:• Hiking with puffins (Faroe Islands)• Flamenco class (Spain)• Riding a heritage spinning coracle (India)• Raclette-tasting cruise (Switzerland)• Visiting a farmers' market (Maldives)• Jacaranda Festival (Australian hinterland)Helped businesses identify market opportunities for portfolio expansion and developed new trips to capitalise on them. Also provided them expertise, analysis, and recommendations based on industry best practices for optimum performance of their existing portfolio. I prefer including heritage accommodation, sustainable transport and authentic local-led experiences in the product itineraries I design. At the same time, the traveller's vision for their trip is on top of my agenda. So is their safety and I work towards minimising risk due to unforeseen circumstances. I also continuously research about destinations and educate myself on travel trends, aspirations and responsible travel solutions.Destination portfolio (across South Asia, Scandinavia, Western Europe & Oceania): India | Australia | Norway + Svalbard | Denmark + Faroe Islands | Portugal + Azores | Italy | Spain | Switzerland | Germany | Austria | France | Netherlands | Belgium | UK (United Kingdom) | Maldives
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Vice President OperationsVerneye Systems Pvt. Ltd. 2017 - 2024This tech start-up developed GovernEye – a citizen engagement platform that revolutionised the political discourse among citizens, politicians, and activists to create a healthier democracy. Here, I have: • Donned many hats (project management): from recruitment & account management to strategy & marketing, while reporting directly to the Founder. • Mentored diverse team of 20+ people from across the country; constantly trained them on every new product feature including content moderation, news analysis, political surveys. • Contributed to business development by helping build strong partnerships with 150+ Members of Parliament/Members of Legislative Assembly and other politicians/public figures. Oversaw the on-ground relationship managers involved in onboarding & supporting the VIPs and ensuring they understand how to use the platform.• Enhanced company performance by ensuring constant growth in the number of users through creative strategies.• Improved internal processes through problem identification, analysis and resolution for greater efficiency and effectiveness in achieving set KPIs. • Monitored and managed business operational activities and day-to-day coordination & communication across tech & non-tech stakeholders (stakeholder management). Also involved in UX improvements and ensuring accuracy of content for the platform. • Contributed to company culture by promoting a positive, inclusive & enthusiastic work environment and keeping the team motivated towards achieving organisational objectives.
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Founder, Principal ConsultantMagnifique Consulting 2014 - 2017I founded Magnifique as a Customer Experience Consulting firm with the objective of creating lasting bonds between luxury brands and their customers. This involved bringing every element of the brand philosophy to life and constantly letting it reflect in every aspect of the brand’s functioning. As part of this consulting stint, I have helped multiple global high-end retail and hospitality brands revamp their customer experience model end-to-end to create an aspirational aura around them, thereby increasing customer advocacy. Conducted brand CX audits through market visits to build review reports and share insights regarding touchpoint performance, including competitive set analysis. Also involved in constant reassessment of customer needs and consistent upgradation of the brand’s CX in accordance with customer feedback and changing market requirements. Client account management and building strong partnerships with these brands was also part of the process.
Vidhi Jain Skills
Frequently Asked Questions about Vidhi Jain
What company does Vidhi Jain work for?
Vidhi Jain works for Freelance
What is Vidhi Jain's role at the current company?
Vidhi Jain's current role is Operations Head | Travel Product Portfolio Advisor | Ex-Founder & CX Consultant | Passionate about creating meaningful connections through experiential travel.
What is Vidhi Jain's email address?
Vidhi Jain's email address is vi****@****e.co.in
What skills is Vidhi Jain known for?
Vidhi Jain has skills like Customer Experience, Management Consulting, Customer Experience Management, Customer Experience Design, Customer Experience Transformation, Customer Experience Consulting.
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