Vidhi Joshi Email & Phone Number

Chicago, Illinois, United States

• Lead cross-functional teams of 12 in planning and execution of programs by planning, prioritizing and, compiling schedules (ii) , tracking resources/velocity and, removing impediments, and (iii) addressing key risks and issues to enable implementation of ENS and PROMPT software for the State of Oklahoma. • Ensure that all software release activities are coordinated and executed according to plan while maintaining highest quality standards which enhanced customer experience and satisfaction; effectively manage 6 migrations in parallel of ENS and PROMPT to multi-tenant platform to ensure quality and timely software implementation.• Influence the leadership team on capacity, resource needs, migration timelines, and program budget seamless implementation. • Leverage Agile best- practices to deliver 12 customer migrations and exceeding customer expectations.• Manage programs/portfolios that involve significant business complexity and communication, with organized collaboration and conflict resolution across diverse organizations; enabling organization to stay laser sharp on priorities.• Implemented a new root cause analysis process called SWARM to address release issues within a day; which previously took over a week, improving revenue and customer satisfaction by 20%• Led and collaborated with various stakeholders to successfully launch COP which enabled our clients to adhere to CMS guidelines

Baltimore, Maryland Area

• Led Implementation and optimization of EPIC Beacon software across multiple hospital oncology departments: (a) developed project scoping and specification documents to communicate the project roadmap (b) conducted business analysis and documented current and future state workflows (c) configured, built and performed QA on the application, including orchestrating user acceptance testing (d) assisted in the development of a training plan and (e) provided user elbow support during go-live• Influenced operations management on case and strategic direction prior to implementation to ensure successful delivery • Leveraged Agile Scrum and Waterfall best- practices to ensure hospital departments have proper tools to operate efficiently• Collaborated and educated key stakeholders on deliverables, risks and milestones on a consistent basis to ensure we have buy-in • Adhered to change management rules for all system changes to ensure compliance

North Palm Beach, Fl

Provided support to Veterans Affairs (VA) users for VistA Chemotherapy Manager (VCM) software nationwide ensuring user efficiency and satisfactionPreformed routine morning checks on TheraDoc servers to ensure their functionality and mitigate risksTested release notes for new releases to keep abreast on new functionality Responsible for customer satisfaction while providing transparency to other business units

• Collaborated with business owners to balance resources and set priorities to enable successful service delivery of projects • Coordinated work effort to reduce support ticket backlog from 120 open tickets to a daily average of 10• Managed project scope, risks, issues, and stakeholder expectations across multiple departments and hospitals for timely delivery • Ensured client satisfaction and maintained business owner relationships by addressing questions and concerns on a timely fashion• Led weekly system- wide willow operations call to discuss new application issues and identify potential resolutions

• Collaborated with Bayview Medical Center and The Johns Hopkins SMEs to obtain project requirements to ensure accurate delivery of necessary tools • Lead Led Willow test engineer for application, scenario, integrated and user acceptance testing to deliver quality• Lead Led Pharmacy Scan initiative to validate pharmacy inventory in the system which resulted in an accurate Pharmacy Medication List build• Increased efficiency by automating tasks previously performed manually through creation of build tools including a label routing table macro, and a macro which generated data courier files• Lead Led Willow Technical Dress Rehearsal (TDR) by managing testing processes for pharmacy to ensure go-live readiness • Analyzed data from Remedy ticket system to understand Willow-specific implementation deficiencies by improving quality of tools delivered • Completed post go-live documentations and organized lessons learned for future projects to increase efficiency • Preformed GAP analysis between Epic and legacy systems to define build scope and exclusive enhancements ensuring to capture all existing capabilities

Greater Boston Area

Assisted in meeting organization goal by leading and managing a team of 4-5 analysts to configure build for medium to large projects Established a bi-weekly meeting for which we educated other analysts on our assigned build groups enabling knowledge sharingOrganized validation sessions with stakeholders and SMEs to make enterprise-wide decisions on all aspects of the build enabling timely delivery of build Designed a team status reporting tool using metrics and objective data to demonstrate trends, identify active projects and opportunities for improvement which senior leadership adopted for all Epic clinical support teamsMentored and trained new employees by assisting them with project goal setting and project onboarding Led and facilitated data gathering by creating site specific documents highlighting the needed specifications from subject matter experts across the organization to assist with quantifying time spent Lead the workflow dress rehearsals which resulted in a more structured and organized system configurationApproved new Epic software updates and releases to ensure accuracy in accepting new tools from software vendor Provided physician training and at-the-elbow support during go-live to ensure efficiency and successful adaptation in using implemented toolsCreated build tools such as the decisions made tracker, label routing macro, and data courier file generating macro, using advanced Excel formulas that increased efficiency which automated tasks previously performed manually

Rockford, Illinois Area

Certified in Epic Willow Inpatient

Rockford, Illinois Area

B.S., Health Care Management

Six Sigma Yellow Belt: Trained and Certified

Bachelors In Healthcare Management