• Develop & execute content strategies on social media to engage students, alumni & stakeholders• Analyze key performance indicators (KPIs) & deliver actionable insights to refine content strategies• Create training guides & manuals in accordance to SOPs to enhance staff skills and knowledge

• Educate the community on menstrual health through weekly Instagram and LinkedIn posts• Create engaging content on Instagram stories with trivia, myth-busting, and fun facts• Collaborate with post-secondary students to promote menstrual equity via strategic initiatives

• Contacted & liaised with healthcare providers across North America through phone, fax & email• Performed quality data assurance to guarantee accuracy & completeness of 160+ daily records• Resolved provider complaints & ensure timely response to record requests• Maintained strict data privacy & security standards

• Maintained an organized treatment schedule for patients, using JANE software• Managed all forms of payment, including Green Shield and MVA clients• Provided assistance to Physiotherapists and PTAs with treatments when necessary

• Collaborated in a team to design a solution that increases trustworthiness of healthcare chatbots• Developed and optimized an Azure AI pipeline for a text-based chatbot for those with diabetes• Initiated and led weekly team meetings to ensure completion of project tasks within deadlines

• Fostered an inclusive and a welcoming environment for all students living in UW residence• Provided students with guidance and resolved concerns while maintaining confidentiality• Served as a positive role model by demonstrating approachability and excellent customer service

• Coordinated daily administration of doctors, staff and patients using Telus PS Suite EMR• Handled telephone and in-person inquiries, as well as callbacks and specialist appointments• Maintained patient demographics and administered billing procedures