Vidhit Sharma Email & Phone Number

Sydney, New South Wales, Australia

Melbourne, Victoria, Australia

Sydney, New South Wales, Australia

• Responsible for driving the achievement of Westpac's strategy by working with stakeholders to elicit, analyse, communicate, validate and manage requirements for changes to systems, business processes, policies.
• Elicitation
• Requirements
• Lifecycle Management
• Strategy Analysis
• Requirements Analysis and Design Definition

Melbourne, Victoria, Australia

• Effectively retrieved and analysed data using SQL for meaningful business insights.
• Commended by managers and directors for good time management and effective communication with the clients.
• Successfully compiled the reports using Tableau and Power BI for an interactive data representation.
• Commended for high attention to detail and better understanding of the user problem.

Melbourne, Victoria, Australia

While I was working at MYER, I- Assisted in conducting customer research for targeting and positioning and developed sales presentations for senior managers.- Implemented direct sales campaigns for garnering additional sales.

Melbourne, Victoria, Australia

As Technical Support Specialist at Origin Energy,- Evaluated both, IT and CRM operations systems to troubleshoot hardware and software issues.- Implemented a new support strategy for providing best-in-class technological support to customers and internal departments.- Identified internal IT and software requirements to support complex statistical and data.

Australia

- Maintained customer records and follow up periodically with telephone, mail, or personal reminders of service due.- Oversaw operations of Customer services.- Managed phone and telecommunications calls and retail services.- Conducted on-going analysis of customer service programs.- Developed relationships with vendors, suppliers and producers.

New Delhi Area, India

As actuarial analyst at EXL,- Assisted in executing monthly closing activities.- Developed budgets and financial reports for senior management using softwares.- Reconciled accounts payables, accounts receivables and other records for the client, reducing ambiguity.Key Achievements:-- Oversaw budgeting, forecasting and financial operations for $7B.

Chandigarh Area, India

Punjab

- Played the day-to-day liaison and lead in the resource planning and budgeting, conducting event management process right from conception to delivery.- Investigated consultant contracts and frivolous travel expenditures to achieve the annual budget reduction target for the department in collaboration with internal auditors.

Masters In Information Systems, Information Technology

Certification, Business Analytics, Complete

HBS Online Business Analytics is a certificate program from Harvard Business School. Business Analytics introduces quantitative methods.

Bachelor'S Degree, Computer Engineering

Higher Secondary, Non Medical

High School

Activities and Societies: Debate and Declamation.

Master'S Degree, Information Systems (Spl. In Business Analytics)

Activities and Societies: Active Member of Deakin University Student Association. Orientation Ambassador. Volunteered at various.