Vidhul Krishna Email & Phone Number

Toronto, Ontario, Canada

Ontario, Canada

• Working as a technical support analyst for Rogers, supporting customers through phone and email• The team I am working under is the Ignite IPTV, which deals with internet, home phone, and Ignite TV.• I was trained to deal with any technical issue with TV, internet, or home phone. • The issues may be related to network connectivity, RF signal issues, hardware problems, MIBS, and any outages related to the area.• Various tools I am proficient enough in this organization include VDI, MAESTRO, SMP, RYE, Workspace, BLITZZ, and all the applications applicable in the Microsoft Office package.• Coming with experience in the IT field, I had the opportunity to enrich my analytical skills in various scenarios on all types of issues and queries.• Providing the resolution as much as possible as the first point of contact is my certified goal, and I was recognized by my manager several times for it.

Ontario, Canada

Kitchener, Ontario, Canada

Chennai, Tamil Nadu, India

• Experience holding elicitation meetings with business stakeholders to create user stories and produce BRDs to capture functional design and non-functional requirements.• Having worked with an extensive database such as the Northern Division of America, I used tools to extract the required data from the raw file.• The extraction includes data mapping, validation, and interpreting data from a complex structure to an actionable insight.• Data visualization techniques were used to identify the common trends and patterns using dashboards, charts, and graphs.• As a first point of contact, I would provide technical data support to various applications and functions. If it doesn’t work, I create an incident ticket or work order documentation through a ticketing tool such as an IT console, IT service, ServiceNow, BMC remedy, or ITSM management based on machine learning data analysis.• Worked on various applications such as Microsoft Sharepoint, SAP, One Note, Outlook, Skype, Microsoft 365, ITIL, route, Eclipse, etc., and supported any issue with that application.• Also dealt with significant issues related to Active directories, system analysis, automation Scripts, networking, and troubleshooting system development with hands-on experience.• One of the takeaways from this role was understanding the business operations technology trends and business facilitation skills and having precise logical and analytical tools through translating requirement management, SQL, FIGMA, UI, UX system design, user stories, e-learning, HTML, and internal systems thinking.• When dealing with intricate situations, I've also used RDP to operate remotely on user workflows. Had an adverse knowledge of computer software installation issues to resolution through impact assessment. • Having worked as a Business analyst, I developed strong communication agility in the mainframe, scrum, and computer security helpdesk.

Postgraduate Degree, Information Technology Business Analysis

Bachelor Of Engineering, Computer Science