Vidhya Balakrishnan Email & Phone Number

Chennai, India

• As a trade service professional (TSP) trouble shoot on trade related queries of corporate trade customers of Citibank , North America & Canada by phone/emails.. • Products handled – Export letters of credits, Standby letters of credits, Bank reimbursement claims, etc.

Dubai, United Arab Emirates

• Managed a team of 16 people which included people from varied nationalities and age.• Drive, motivate and support the team in achieving their individual and team targets• Visit various reputed organizations to enlist the companies as approved companies with the bank. • Interact and coordinate with various other units like the credit, televerification unit and processing units. • Maintain and monitor different reports to understand and appraise the concerned team member’s performance.

Chennai, India

• Promote the sales of all assets & liabilities products of the bank with a team through a new concept of virtual relationship management • Manage a team of 10-15 relationship managers under the project – “Building value Leadership – 2” i.e. BVL – 2 & prepare various reports to track the RM performance.• Formulate and decide on the key performance indicators for the team. • Train and assist the team to improve their soft skills which in turn helps improve their individual sales. • Achieve the monthly sales target as a team across all products (Investments, credit cards, current/savings/fixed deposit accounts, Insurance, Auto loans, mortgage loans, and other additional services)• Manage a team of around 18 – 20 members under portfolio management • Over achieved the sales target on a monthly basis and topped the floor consecutively for months together.• Plan and implement effective strategies to improve sales productivity which in turn helps to accomplish individual, team and the organizational goals. • Have trained the new joiners on the product & process knowledge, soft skills and systems. • Have conducted interviews to recruit quality people at the executive level. • Prepare qualitative reports and MISs that helps the line managers and others to analyze the performance of executives in a more effective & efficient manner.

Chennai, India

• Recruit potential candidates for financial consultants to sell various insurance products. • Trained the financial consultants on the product and process of life insurance. • Monitor and motivate them to achieve their monthly sales targets and conducting periodical team meetings.

Chennai, India

• Have led a sub group of 8 Citi phone officers by fixing targets, monitoring daily performance, facilitating the group with information support & evaluating the sales calls of phone officers and giving feedback

Master Of Business Administration (M.B.A.), Finance, General

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services