Vidhya Chaudhari Email & Phone Number

Brampton, Ontario, Canada

Brampton, Ontario, Canada

• Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
• Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team.
• Supported branding strategy by ensuring product displays aligned with corporate standards.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Vaughan, Ontario, Canada

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Worked with the management team to implement proper division of responsibilities.
• Set and managed schedules to give proper coverage to required areas and meet customer service demands.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Ahmedabad, Gujarat, India

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in a fast-paced environment.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Communicated with vendors regarding backorder availability, future inventory, and special orders.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Diploma Of Education, Medical Administrative/Executive Assistant And Medical Secretary, 94

Master'S Degree, Finance, General, 3.01

Bachelor'S Degree, Computer Science, 3.85