Vidhya Das Email & Phone Number

Brussels Area, Belgium

Bangalore

Contribution:· Interface with clients and coordinate technical execution with onsite and offshore teams· Mentor team in implementation methodology, configuration, and best practices· Developed Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies,UI Actions, ACL’s, Client Scripts, script includes, Business Rules, transform maps and Web services.· Gathered and analyzed requirements.· Managed tables and relationships in ServiceNow· Implemented scripting of business rules,Client Scripts, UI Policies and actions, Catalog · Items,ACLS, with an excellent knowledge of ServiceNow ITSM practices.Key Skills and Experience:· Hands-on design, and deployment experience with the ServiceNow platform.· Knowledge of ITIL and Service Management methodologies and processes.· Exceptional communication and presentation skills, including technical and business concepts.· Demonstrated ability to influence and consult around all key technical decisions during project delivery· Strong interpersonal skills, customer centric attitude, and ability to work in a culturally diverse environment· Gathered detailed Business and Technical requirements from Customer for development of Service Requests· Transformed functional requirements into detailed technical designs that represent actionable development tasks· Utilized Java Scripting to deliver solutions that automate and audit business processes using UI policy, Client script, ACL and Business rulesITSM Suite · Created and/or customized the core applications/modules such as Incident and Change Management.· Adopted Best Practices of ServiceNow and ITIL methodologies.

Bangalore

Bangalore

Contribution:· Provide functional training to new joiners. · Manage the flow of day-to-day operations· Daily monitor scope, Prepare Monthly & Weekly Reports.· Weekly and monthly trend analysis for P1 tickets.· Review and update project documents on a regular basis· Coordinate with internal and external customers as and when required.· Familiarize the team with the customer needs, specifications, design standards, techniques and tools to support task performance· Assure that the team addresses all relevant issues within the specifications and various standards· Keep the project manager and product committee informed of task accomplishment, issues and status· Serve as a focal point to communicate and resolve integration issues with other teams· Identify the root causes of processes that are to be changed.· Make sure all tasks entrusted to company employees and external contractors are completed within agreed time scales.· Provide updates and progress reports to senior managers.· Improve Change Management process to improve efficiency.· Implement Change Module for Service now.· Defining the series and sequence of activities to bring stakeholders to the required level of commitment, prior to going live.

Bangalore

Contribution:· Chairing and managing weekly Change Advisory Board (CAB) meetings and Daily· Service Review (DSR) meetings. Ensures that all CAB meetings are scheduled and· facilitated effectively, including the timely generation and distribution of meeting agendas and minutes.· Establishing points of resistance and then developing plans to address those areas of cconcern.· Reducing the impact of change on the business.· Identifying change opportunities.· Identifying the root causes of processes that are to be changed.· Defining the scope of the Change Management processes.· Developing project initiatives that improve performance.· Arranging implementation schedule of events.Key Skills and Experience:· Carrying out effective partner and customer communication strategies throughout theentire project.· Providing updates and progress reports to senior managers.· Managing stakeholder relationships.· Providing high levels of interpersonal team management to project staff.· Creating the business readiness plan, taking into consideration IT deployment, capabilitydeployment (training and engagement activities) and any business activities required tointegrate new processes or jobs into the business environment.· Implementing standards and improving Change Management process to improveefficiency.• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering. Creating statistical reports and performing analysis on a weekly basis for areas of responsibility.• Chairing and managing weekly Change Advisory Board (CAB) meetings and DailyService Review (DSR) meetings. Ensures that all CAB meetings are scheduled andfacilitated effectively, including the timely generation and distribution of meetingagendas and minutes.