Vidhya Devi Bala Email & Phone Number

Adelaide, Australia

Adelaide, Australia

- Planning and implementing recruitment procedures, from determining client needs, setting up job spec’s, screening, interviewing, reference checking up to the final successful placement and guarantee.- Formulating and managing international recruitment assignments, specifically working on mid-career to senior level opportunities.- Working closely with company Executive teams to establish the needs of the company in the areas of recruitment and workforce planning to optimized production and profit.- Networking to identify new business opportunities through utilising strong network and market experience.- Researching and analyzing complex client inquiries. Handle difficult client situations professionally, offering support and provide resolution- Ensuring each recruitment assignment is delivered to budget and to Client expectation- Assist in the setting up of Contracts of Employment, job spec’s, grading levels as well as handling performance management.

Chennai

Client: Charter U.S.A Telecom companyResponsibilities:• Receiving and making calls to the Technicians.• Installing the telephone Lines online through applications.• Solving the installation issues with the Technician online.• Troubleshooting the calls like modem issues, Dial tone issues, Feature change and error handling requests.• Checking the signal levels for the customer’s modem and updating all changes in clients billing system.• Providing process training to the new hires, Mentoring and Call monitoring.Achievements:• Maintained 100% Quality and less AHT (Average Handling Time)• Handled a group as a SPOC wherein I handled a group of 10 members• Have always been one among the top five performers both in terms of Quality and AHT• Motivated and encouraged the group in bringing up the performance in terms of Process Metrics.• The group was awarded top performance twice.• Was the top performer in cross-training which involved training on a different department of the same process.Recognitions:• Managed and supported the floor when required• Performance have paved way and resulted in moving to a higher- level training for troubleshooting as level 1 to level 1.5• Enhanced skills to handle high end Business Install.

Trichy

• Provided relevant information to the customer queries related to services and converting free members to Paid member.• Providing effective customer support services for customer retention and renewal of membership

Short Term Course, Project Management

This is a 4 weeks course covers the following areas of Agile project management: Agile Principles: Value over contraints Teams over tasks.

Mca, Computer Application

Bachelor'S Degree, Computer Science