Implemented customer retention strategies, achieving enhanced client loyalty and fostering long-term relationships.Created and delivered customized training programs, successfully improving customer understanding and meeting key objectives.Fostered a collaborative team environment, leading to improved productivity and team performance through coaching and mentoring.Coordinated networking events and pitch contests, supporting entrepreneurs and meeting all project quality and operational standards.Managed team operations and volunteer coordination, utilizing tools such as Trello, Slack, Zoom, and Google Sheets to ensure efficient communication and task management.Led key programs, including the Black Advisory Hub and Entrepreneur Exchange, effectively managing budgets and maintaining stakeholder engagement.Developed internal project plans and business training programs, tracking progress and providing timely updates using project management tools.Directed digital marketing initiatives, including the creation of promotional content and the distribution of newsletters using platforms like Canva, MailChimp, and GMass.

Managed weekly calls, resolving customer issues related to failed or delayed online deliveries, explaining company policies, and updating profile settings such as credit card information and delivery options.Recognized as an exceptional employee by both supervisors and the organization for consistently achieving quality and performance benchmarks, surpassing company averages in speed, accuracy, and volume.Completed all training programs with top scores, mastering the entire product and service line, and maintaining courtesy and composure, even during challenging customer interactions.

Responsible for updating, improving and developing new applications on the website, sending out monthly newsletters to supporters, improving the online presence through affiliate partners and creating campaigns.

• Review and edit web stories for SEO, headlines and captions, liaising with the rest of the team to ensure consistency across pages. Lead the portal change project while migrating to a new domain.• Migrated site to a device (mobile) friendly responsive web designing and development using HTML5, CSS3, Bootstrap, JavaScript, JQuery, ReactJS, cPanel etc., • Successfully assisted in revamping the google page ranking of redback from 9th page to the SERP.• Consistently conducted SEO tuning and ensured web page in top by reviewing competitor key words• Provide assistance in curating and presenting stories, images and videos with web content management system, optimizing meta tags like keywords, titles and descriptions for customers• Collaborate with senior developers and quality assurance to create clean interfaces with simple intuitive interactions and user experiences for multiple clients

Sobha Ltd. Construction Company Bangalore, IndiaTameer Consulting Associates Hyderabad, India• Oversaw cost-of-materials estimations, report and document tracking, project documentation, invoice/agreement verification and building permit applications, inward/outward stock statements • Assisted civil engineers in site inspection of Infosys IT park, assisted solutions during architecture and design, MEP works, interiors, metal works, landscaping and more. Supervised contractors and labor.• Prepared costs and reconciliation statements for estimation of building construction inventories based on approved plan and oversee site operations.• Demonstrated ability to design site layouts from concept through completion. Proficient user of 3D design software like AutoCAD Civil 3G, STAAD III, Feast and MS offices suite like Excel