Vidhya M. Email and Phone Number
I am a results-oriented and customer-focused Technical Support Analyst with a strong background in IT quality management. Actively seeking opportunities in both the Network Security and IT Support/Technical Support fields.With exceptional communication and troubleshooting skills, I support both internal and external customers in resolving technical issues. I excel in problem-solving and multitasking, providing advanced technical support to enhance customer satisfaction.Experienced in working with Linux/Unix operating systems, AWS, MS365, Windows Server, and networking. A quick learner who adapts to evolving technologies and works independently with a 98% issue resolution rate, contributing to enhanced operational efficiency. I am known for delivering excellent customer service and support, consistently achieving a customer satisfaction rate of 95%+.As a recent graduate of the Network Security PG Diploma program, I am equipped with the latest knowledge and industry certifications, including CompTIA Security+ and multiple Cisco Certified Network Associate (CCNA) certifications. I am proficient in Windows Server Administration and programming languages such as C, C++, and Java.My goal is to contribute my skills and expertise to drive organizational success and secure sensitive information in today's rapidly evolving digital landscape.Let's connect to explore how I can bring value to your organization.
Manitoba Agricultural Services Corporation
View- Website:
- masc.mb.ca
- Employees:
- 71
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Service Desk AnalystManitoba Agricultural Services Corporation Sep 2023 - PresentManitoba, Canada
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Customer Service RepresentativeWalmart Canada Mar 2022 - Sep 2023Winnipeg, Manitoba, Canada• Provided exceptional customer service, achieving a 98% customer satisfaction rate.• Handled inquiries, reducing resolution time by 15% through efficient problem resolution.• Developed strong problem-solving and communication skills to effectively deal with challenging situations.• Demonstrated ability to work independently with minimal supervision and as part of a team. -
Technical Support AnalystPrimrose Schools Chennai Apr 2019 - Jun 2021Chennai, Tamil Nadu, India• Resolved 98% of hardware and software issues, minimizing downtime for end-users.• Managed user accounts and permissions on Windows Server, enhancing network security and access control.• Collaborated with cross-functional teams to streamline incident response processes, reducing response time by 25%. • Conducted security awareness training, improving employee adherence to IT policies by 50%.• Ensured compliance with industry regulations, achieving 95% compliance in audits.• Coordinated and executed system upgrades, patches, and software installations.• Conducted regular system backups, ensuring data integrity, and disaster recovery plans were in place.
Vidhya M. Education Details
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Network Security -
Computer Science -
Computer Science -
Computer Science
Frequently Asked Questions about Vidhya M.
What company does Vidhya M. work for?
Vidhya M. works for Manitoba Agricultural Services Corporation
What is Vidhya M.'s role at the current company?
Vidhya M.'s current role is IT Professional | CompTIA Security+ | Network Security Enthusiast.
What schools did Vidhya M. attend?
Vidhya M. attended The University Of Winnipeg, Prof. S.a.college Of Education, Hindustan College Of Arts & Science, Hindustan College Of Arts & Science.
Who are Vidhya M.'s colleagues?
Vidhya M.'s colleagues are Avery Clark, Ashley Langevin, Sharon Lucovic, Alyssa Hamm, Janelle Poschenrieder, Heidi Hart, Wanda Kurchaba.
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