Vidhya Narayanan Email & Phone Number

New York, Ny, Us

•Led the support transition of Salesforce applications on the Med org from central ITS to Health Sciences Information services to streamline the support model for the health campus.•Leading an application rationalization effort which is a comprehensive review of the in-house and acquired software currently in use within the health campus and to do a TIME (Tolerate, Invest, Migrate, Eliminate) assessment.•Developing a standardized intake and workflow management process to enable with capacity planning and to help predict IT support needs.

• Led the technology strategy for the university’s most mission critical projects to help the Office of Development reach their multi-year-multi-billion-dollar campaign goal.• Led the implementation of a robust and scalable data warehouse to enable campaign fundraising analytics• Successfully implemented various vended SaaS solutions for volunteer and prospect management to help build a prospect and volunteer leadership pipeline and to nurture lifelong engagement with alumni.• Created technology roadmaps to clearly communicate service value propositions and multi-year strategies to manage the technologies that underpin them.

• Managed a team of skilled technologists that delivered critical projects to improve alumni engagement and giving.• Led the project to create an online alumni directory and giving pages to improve the online experience for alumni and donors.• Developed a comprehensive operational run book for the department including disaster recovery plans, landscape diagrams and architecture diagrams to ensure smooth IT operations.• Developed IT standards and policies designed to streamline the DevOps process including code migration, deployment, and documentation.

New Haven, Connecticut, United States

• Led the implementation of an integration framework that enabled easy integrations of the CRM application with other systems.• As the lead for the technology workstream I was responsible for the successful development and implementation of the Workday remediation and ALICE replacement project that streamlined the stewardship business process.• Led the Information Delivery and Reporting workstream during the upgrade of Blackbaud CRM from a client/server application to a web application to ensure accurate financial reporting.

New Haven, Connecticut, United States

• Part of the Benefactor Reporting (BERT) team, responsible for developing complex reports during the last capital campaign, which ended in 2011.• Lead developer in Benefactor replacement project, to replace a legacy system with a modern and scalable CRM.• Part of data conversion team to migrate data from Benefactor to Blackbaud CRM• Technologies: SQL Server, SSIS, SSRS, TSQL

• Part of the system enhancement team working on the Disability Claims System (DCS) designed to support the Group Disability and Life business functions. • Responsible for the conversion of policy, billing, and claim data from the former CNA systems to HLI systems with minimal customer impact -- on time, on budget, and with quality• Technologies: Oracle 9i, SQR, PL/SQL, Developer 2000

• Worked in the core development team responsible for delivering large-scale projects for ESPN like the Affiliate Information System (AIS), that provides a high-level overview of ESPN’s business processes for selling, marketing, distributing, and billing ESPN services to affiliates. • Developed the New Media Module to track high-level information about an affiliate’s participation in various New Media ventures including Pay per View, View-On-Demand, Broadband and ITV. • Technologies: Oracle 9i, PL/SQL, Developer 2000

• Provided technical analysis and development services in several medium size projects for clients including the Pennsylvania Public School Employees Retirement System (PSERS).• Technologies: Oracle 8i, Designer 2000 (6), Developer 2000 (Forms 6i/Reports 6i)

•Started career in IT as a Software Developer and worked on project teams for several clients including MCI WorldCom (United States) and GenetCo(Sultanate of Oman). •Technologies - Oracle 8.0 (PL/SQL), Developer 2000 (Forms 4.5/Reports 3.0)