• Amplify digital education product support on iPad, MAC, Windows, Browsers: Google Chrome or Safari.• Have a thorough knowledge of Amplify Digital Education Product Portfolios and its functionalities.• Provided Day-to-Day Tier-1 support on Amplify Educational Product offerings to the end users.(School Administrators, Teachers and Product Specialists)• 75% success rate in providing resolutions to the customer inquiries. • Thoroughly investigated end user product inquiries and documented them using salesforce and other tools.• Handled more than 1000 customer requests and ensured total customer satisfaction.

Coordinator: Ecosystem Engagement Dec 2013 - Jan 2015Beahead.Pvt.LtdClient: 10c IndiaRole: Program CoordinatorResponsibilities• Profile data of various colleges across Bangalore & NCR• Connect with Faculty members from various institutions across Bangalore & NCR• Schedule appointment, visit colleges and conduct sessions with students to explain about the Internship Program across Bangalore• Recruit interns, College Managers and explain their activities• Coordinate with the College Manager, follow up for the reports• Consolidate reports and share with the WeChat team on a weekly basis• Coordinate with the students to disburse the certificate & stipend on successful completion of the Internship ProgramClient: Intel IndiaRole: AnalystResponsibilities• Data-mine from various sources the top downloaded apps on Google Play, iOS & Windows across 12 APAC Countries• Based on the predefined algorithms, derive the top 25 apps & 100 apps across each play store for all the countries• Profile the information about developers and development companies across Asia Pacific Region.Client: GoogleRole: Program CoordinatorResponsibilities• Contact colleges and co-ordinate with faculty members to recommend students for the program.• Follow up with recommended students to apply for the program• Review their application• Co-ordinate with the selected students• Make sure the students perform the task that they are entitled• Make sure the students report their work and consolidate those report and submit it to client