Vidhya V Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

• Integration with other modules, integration & user acceptance testing & extending Post Go-live support, including training support to end-users.• Performing following testing procedures functional/component, system,performance,regression.• Working on Integration of 3rd party Applications and related support.• Extensive experiences In implementing QA methodologies, Test plans,Test cases, Test scenarios and test deliverables for various applications.• Involved in Functional,Regression,Integration and System testing.• Automated test scripts using RSAT.• Identify the Current Project State and On-Going Support for D365 F&O for Retail/ POS Users• Validation and Reconciliation of Ecommerce Transactions

India

• Working experience of Agile (Sprint-based testing) methodologies of project life cycles.• Well Versed with bug tracking tool Azure.• Good analytical capabilities and fast learning skills.• Regular interactions with business folks and project stakeholders on clarifying the requirements.• Good knowledge in handling business workshops with key users.• Understanding business process, study and analyze workflow.• Coordinating with the Development Team for development / customization.• Integration with other modules, integration & user acceptance testing & extending Post Go-live support, including training support to end-users.• Wrote and evaluated test specs.• Testing Phases: Unit Testing, System Integration Testing (SIT), Performance Testing and User Acceptance Testing (UAT) for consumers.• Supervising application build, test, and deploy activities• Worked on Major customization and vast experience in integrated systems.

India

• Managing client’s end to end contact center which includes cisco UCCE, NICE WFM, Verint WFO, Egain,Exony reporting, Nuance IVR, Vocal Password,VHT etc.• Work on Contact Center Routing scripting Projects by following product Management Life cycle.• Drive a business need from request to production which includes end-to-end product management understanding requirement, proposing a design, drafting implementation plan.• Iimplement and test in QA, Implement and test in Prod.• Develop call routing script from the scratch as per business requirement using Cisco Script Editor.• Perform Project testing and writing test scripts using HP QC.• Perform requested Incident Management, Problem Management, and Change Management for Cisco UCCE, Verint WFO v11.1, Verint Speech Analytics, Exony VIM, Nuance IVR, NICE WFM.• Work on contact center infrastructure configuration optimization and tuning

Hosur, Tamil Nadu, India

• Testing and Training in AX.• Integration, User –Acceptance Testing for the Application modules before deployment• Review of design, test specifications developed by team –members• Helping end users with technical / functional aspects of AX flow• Test performance before new deployments• Prepared test scenarios / scripts and conducted feature, function & process tests• Evaluated the process of Stock control inventory movement entailing inventory transactions, adjustments, cycle counts, stock transfers, etc. • Creating Users in AX

Master'S Degree, Computer Science And Engineering

Master Of Engineering - Meng, Computer Science And Engineering, E

Bachelor'S Of Engineering, Computer Science And Engineering, E