A deeply analytical and solutions-focused senior leader, with 15+ years of experiencing leading multiple engineering teams that develop services and data infrastructure at the intersection of machine learning, big data, distributed systems, and anomaly detection, looking to bring my passion for learning new things and keen understanding of business processes to drive analytics that empower business leaders with decisions around critical questions related to adoption, churn, and upsell for Customer Success.Some highlights of my career are,1. Established Microsoft 365 Usage data platform and metrics data platform to onboard high quality telemetry datasets with multiple value adds on top that helps the M365 business by enabling creation of multiple business metrics that span across Senior leadership, field compensation, partner compensation, and non-financial disclosure metrics. Developed unique seasonality agnostic data anomaly detection that helps proactively identify metric regressions.2. Spearheaded the effort to modernize Office365 commercial support resulting in significant reduction in support incidents. Achieved this via data-informed strategies which included the successful application of ML to predict customer pain and empower self-help. 3. Lead the efforts in the dramatic & sustained increase of Office365 support net satisfaction (NSAT).4. Made deeper inroads into measuring & impacting Office365 product satisfaction.5. Played a core part in transitioning Exchange to Cloud (Offie365) by developing comprehensive active & passive monitoring combined with automatic recovery resulting in sustained SLA of > 99.9%. 6. Pioneered visualization which allowed quicker isolation of incident root-cause resulting in lower downtime and time spent on investigations.