Vidhya Balaji Email & Phone Number

Norcross, Georgia, United States

Boca Raton, Florida

Responsible for maintaining Office Depot's Enterprise Intelligence Data Warehouse across multiple business units such as Order Management, Supply Chain Management.Worked closely with various business stakeholders to gather detailed requirements, define solutions to implement new ETL processes, reports and provide ongoing support.Created & maintained user stories, backlogs in JIRA.Facilitated UAT with business stakeholders for various projects & provided Go Live support.Documented system design, development process & scheduling procedures.Led & mentored offshore development team as SME /primary poc for various project milestones.Liaised with cross-functional business teams to retire old data warehouse processes with minimal down time.Increased customer satisfaction by resolving data issues.

Miami/Fort Lauderdale Area

Managed new feature requests and performed detailed impact analysis to identify dependencies on various teams.Gathered requirements from business partners for various application configuration, setup and change requests.Worked with cross functional teams to implement various features and track development effort across all of them.Documented , analyzed and coordinated across various teams to resolve UAT defects.

Plantation,Florida

• Acted as liaison between Technology and Business to gather requirements for feature enhancements, product feed template API upgrades and database updates.• Actively involved in documenting new requirements, technical tasks and defects.• Queried data across multiple servers to create periodical sales and billing reports using SQL Server (SSMS). • Validated product data feeds in back-end systems (XML/CSV validation) and gained experience in web service API calls. • Assisted in setting up product data feeds to be sent out to various e-commerce channels for new clients.• Actively involved in testing (UAT, Regression, Functional) new implementation and maintenance of web application.• Gained proficiency in all phases of Agile Requirement Management, including gathering, analyzing, detailing and tracking requirements.• Participated in team meetings (Sprint planning and daily Stand -up meetings) to understand and review business requirements.

Davie, Fl

• Provided customer service to students to resolve technical issues encountered with university's web applications and made sure the IT calls are logged.• Created tickets for technical incidents reported by students and tracked issues in the ticket management system. Also escalated unresolved requests /issues to higher tier support when needed.

Bengaluru Area, India

. Participated in Backlog Grooming/ Joint Application Development (JAD) sessions to develop BRD.• Actively involved in coordinating communications related to project roll-outs, training and issue tracking. Documented existing and new business workflows.• Actively involved in bug tracking and resolving defects. Reported project status using HP Quality Center.• Analyzed requirements, created test plan and test scripts for Dell EMC's CRM software. • Performed functional, acceptance and regression testing for the Servigistics Workforce Management applications.• Researched, reported and implemented fixes for various applications.• Implemented and executed test scripts on both iOS and Android mobile platform.• Used SQL queries to validate data during integration testing.

Master Of Science (M.S.), Management Information Systems, General, 3.77

Bachelor Of Engineering (Be), Electrical And Electronics Engineering