Working as a Adoption Manager for UCAAS Portfolio handling Cisco based solution ,eg. Cisco WebEx, Cisco WebEx Calling, Hosted Calling Services.

Handling Level 2 Helpdesk to get the technical issues resolved and working with directly with Cisco Tac Engineers for further enhancement on the product. Trained 650 people on Cisco WebEx session on Cisco WebEx Meeting Center.

Worked for ITIL Driven process for Proctor & Gamble, wherein we were supporting any technical issue related Cisco Webex Online Meetings, Audio Issues, Cisco Jabber and Endpoint (Cisco Telepresence) .Mentoring new hires in the team wherein I was managing their day to day queries and making them understand about the process that is mandatory for P&G Clients.Scrubbing the cases to double check if the process is being followed by the new hires as well as the experienced hire employees.Sending updates to the team about the new release of the software, which is related to the process.Creating, enhancing the plans and strategies for the company that can be essential for the business and for client's. Working with the engineering team to fix the bugs on the client version of the software.Working on the deployment of the train releases for Webex version that is recommended to get other integration enabled for the Webex Website.Assisting company associate who is responsible for examining the enforcement operations executed in the company.Creating documentation for the deployment that may be required by administrators or by the client's and updating the client version of the Webex Website.Conducting live testing with the client's, engineering team and the telephone vendors to check if everything is working fine. Ensuring that the plans and programs designed for enhancing the company are enforced with compliance with the rules, standard regulations, and policies of the same.Conducting weekly review meet with the Project Manager to find if there is any incident that can become a problem, try to find the root cause for the same.Checking the integration with API, Telepresence with Webex Software.

Support end users who already have Dell on Call software warranty in which they have major incidents which is free of cost.Run anti-virus software to diagnose the issue further to resolve the issue.Educate the end user by informing them on how to optimize their Dell computers and laptop. Sales driven process with technical support

Debt Collector with 2 years of experience and knowledge in the leasing/finance sector. Strong negotiator able to work in a very fast-paced environment and adapt to situations. Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives. Thorough legal and business economics acumen and excellent interpersonal skills