• Responsible for the operating activities of one or more functional departments and/or branches. Developed and maintained plans, policies, and procedures for all operating activities.• Identifying, prioritizing, and communicating all system and process issues that affected productivity and efficiency, and provided input and supported for necessary improvements.• Creating and handling operation policies, returning procedures, scheduling, quality assurance, billing, cost analysis, reporting, or inventory reconciliation.• Managing physical inventory recaps - understood inventory shortages and overages and reporting on a timely basis (transfers, shipping and receiving errors). Hired and arranged trainings for staffs.• Preparation of reports and briefs for management committees evaluating administrative services. Identified root causes of inaccuracies/non-compliance. Provided recommendations to resolve root causes.

• Drove the day-to-day execution/analytics in alignment with business objectives, manage communication with business partners to ensure service alignment.• Developed strong partnerships with all front office functions to include Sales, Retail/Ecommerce, Procurement, Compliance and Logistics as related to fulfillment and logistics impacting on-time performance.• Mastered efficiency ideas, cost saving initiatives and assist with implementation of changes within areas of responsibility including new technologies or processes and the capital purchase analysis and support.• Oversaw 3PL productivity on a daily/weekly/monthly basis including invoicing.• Produced metrics, KPI’s and reporting for upper management.• Worked with 3PL, discovered, and implemented facility standardization and process improvement or corrective actions to resolve issues across all modes of distribution.• Managed day-to-day operations while also participated in long-term system and network projects, small and large in scale.