Vidushi Mathur Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

. Daily monitoring of environment for Backup failure and alerts across different backup tools.· Troubleshooting data protection issues and problems.. Escalating to Level 3 engineers when required. · Handling Customer issues and escalations. · Planning and implementing infrastructure changes in the environment to efficient support.. Configuring DR environment and testing scenarios to be prepared in case of failure.. In case of high priority outages, keeping customers informes regarding the progress to resolution. Providing them with required information once the issue is resolved. · Taking on new projects and accomplishing them with proficiency.· Proactive monitoring and Environment Administration for improvement in functionalities. · Conducting sessions with Team memebers for upskilling.· Publishing documents on technical procedures/ troubleshooting.· Conducting Root Cause Analysis of Problems.· Preparing Monthly Operational reports and conducting meeting with customers to discuss the performance and issues.· Timely action on Vendor notification and passing the same information to clients.

Muscat, Masqaţ, Oman

Noida Area, India

• Logging: Accountable for receiving, validating and logging client requests.• Tracking: Track requests and determined current activity on it. Update task details accordingly and provide regular updates to clients.• Escalation: Analyze and interpret the requests to ensure that the classification, prioritization and escalation of the requests are correct. Identify and escalate requests and exceptions where necessary.• Resolution: Ensuring the swift resolution of faults. Check that the user and/or client are kept updated on the progress in relation to the resolution of the fault.• Interaction: with necessary internal stakeholders. Manage requests through to resolution within the service level agreement conditions by coordinating product requests and liaising with relevant business colleagues to ensure resolution.• Reports: Produce breach and other reports that are necessary for the correct operation of the processes. Identify failures and short-comings in the current processes and escalate with recommendations.

New Delhi Area, India

The Delhi Metro Rail Corporation Ltd. is a metro system serving Delhi and its satellite cities of Faridabad, Gurgaon, Noida and Ghaziabad in National Capital Region in India. DMRC is a very vast and huge industry and it has a large number of engineering opportunities. Some of them are Signaling and its components, telecommunication system, automatic fare collection system. Got an opportunity to learn and work on these systems under the able guidance of Sr. Engineers at the Delhi Metro corporate office in New Delhi

Event Coordinator and Hospitality head in National Level Technical Festival at Lovely Professional University. Gyan Manthan is the Annual National Level Eco-Techno Management Festival of Lovely Professional University. Gyan Manthan provides the most prominent platform where the University students get an opportunity to interact with other vivid universities and colleges of India and to showcase their talent in their respective fields. With more than 20 different events and with an active participation of more than 30,000+ avid students, get a chance to test their wit, skill and mettle against the best of the best from all around nation.

New Delhi Area, India

Performed intensive training in the field of Automation while pursuing Engineering degree. Specializing in the field of PLC and Scada to I understand how technology can be used to reduce the manual work on the field enhancing the efficiency of the employees thereby increasing the productivity of the organisation.

Bachelor’S Degree, Btech. (H) Electronics And Communication

Activities and Societies: Basketball Player for Team: School of Electronics and Communication: 2010-2012 Convener in Annual Technical Fest.

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

High School