Job Resposibility:1.Working on accounts of HNI and Institutional clients; auditing, quality checks for income and price discrepancies of assets, tracking income postings and accruals thereby effecting smooth and accurate monthly reporting statements to clients.2.Point of contact for partner areas, with regard to securities pricing, coding and income related issues.3.Performing quality checks for reducing errors and advising the team for the improvement.4.Hands on experience with Bloomberg, DTC, FTID.5.Performed analysis for understanding the training gaps and implemented corrective actions.6.Ensuring in meeting SLA, Quality and TAT.7.Coordinating and organizing the team to accomplish the objectives.8.Maintains productive relationship with related partner groups within Northern Trust based out of Chicago.

Job Responsibility: Working from past 10 months for the company related into shares, I am a Customer support representative am completely responsible for the customer support activity (handle calls and attend to the customer queries). I also look after back office Operations like changing the brokerage charge fixing issues related to online trading and password resetting. Also responsible for placing order through online trading. Maintaining long-lasting relationship with existing clients. Responsible for new account openings. Handling account information's like cheque handling and disbursement.Maintaining MIS reports for Calls registered.