Responsibilities and Duties:● Define specifications & workflows while rolling out Talkpush solutions for new customers● Plan and execute implementation projects for new customers, with the support of the Account Manager and technical teams● Establish clear expectations on how to work and operate with Talkpush● Conduct comprehensive audits of bot interactions, ensuring alignment with client requirements and industry standards.● Spearhead quality assurance tests on bot… Show more Responsibilities and Duties:● Define specifications & workflows while rolling out Talkpush solutions for new customers● Plan and execute implementation projects for new customers, with the support of the Account Manager and technical teams● Establish clear expectations on how to work and operate with Talkpush● Conduct comprehensive audits of bot interactions, ensuring alignment with client requirements and industry standards.● Spearhead quality assurance tests on bot functionality, responsiveness, and efficiency.● Scope and coordinate with client teams for external systems integrations● Design and iterate constant improvements to the new customer onboarding journey, writing specifications for engineers, managing copywriters and testing effectiveness through cohort analysis.● Monitor industry trends and competitor offerings to ensure our recruitment bots remain at the forefront of technological advancements.● Provide insights into product development based on market needs and customer feedback. Show less

Talkpush is the new way employers and candidates connect all over the world. We believe hiring is about starting conversations and are on a mission to level up the recruitment experience. How people communicate is ever-changing, and talent acquisition needs to change.We empower candidates by getting their voices heard and delight recruiters with software that lets them talk directly with the right talent.

The Senior Customer Success Advocate is both an account manager and team leader for Jr. Customer Success Advocates handling portfolios of accounts in the SME to Corporate category. This role is expected to drive customer adoption and retention for their individual and respective team’s portfolios through team performance management, devising vertical-specific engagement strategies, handling first-level escalations, and collaborating with various internal teams.